14th Parallel Information and Communications Technology Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 14th Parallel Information and Communications Technology Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 14th Parallel Information and Communications Technology Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 14th Parallel Information and Communications Technology Services has purchased the following applications: Meiqia for Customer Support in 2023, Megalayer Hosting for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 14th Parallel Information and Communications Technology Services is running and its propensity to invest more and deepen its relationship with Meiqia , Megalayer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 14th Parallel Information and Communications Technology Services revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 14th Parallel Information and Communications Technology Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Meiqia | Legacy | Meiqia | Customer Support | CRM | n/a | 2023 | 2023 |
In 2023, 14th Parallel Information and Communications Technology Services deployed Meiqia on its website to provide Customer Support. The Meiqia implementation is centered on an embedded web chat widget and contact capture workflow, exposing Meiqia on public site pages to receive inquiries and establish support conversations, positioning Meiqia as the primary Customer Support touchpoint for the firm.
Functionally the deployment leverages Customer Support capabilities commonly associated with Meiqia, including real time chat, message routing, and automated ticket creation to record conversation history and contact details for follow up. Operational ownership is concentrated within a small customer facing team, the configuration focuses on web front end routing and agent handling, and governance emphasizes channel moderation, response templates, and escalation rules aligned to a ten person professional services organization.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Megalayer | Legacy | Megalayer Hosting | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
In 2023, 14th Parallel Information and Communications Technology Services deployed Megalayer Hosting. Megalayer Hosting is used to host the company’s public website and is categorized as Application Hosting and Computing Services.
The implementation is provisioned as a managed hosting environment providing web serving, DNS management, TLS termination and compute and storage provisioning consistent with Application Hosting and Computing Services. The architecture is oriented to a single public site hosting footprint rather than multi-tenant enterprise orchestration, matching the scale of a 10 person professional services firm.
Functional capabilities observed include web content delivery, domain record hosting, server provisioning and routine backup and uptime monitoring workflows typical of hosted website operations. Megalayer Hosting is integrated directly with the company website, supporting content publication and public traffic routing.
Operational governance is centralized within the firm, with site operations and hosting administration maintained by internal staff and provisioning handled through the Megalayer Hosting control plane. The implementation focuses on steady host-level management and site availability rather than broader platform consolidation.
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