Louisiana, 63353, MO,
United States
1800GETLENS Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1800GETLENS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 1800GETLENS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1800GETLENS has purchased the following applications: Block Afterpay for Payment Processing in 2023, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2008, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1800GETLENS is running and its propensity to invest more and deepen its relationship with Block (ex Square, Inc) , LivePerson , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1800GETLENS revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1800GETLENS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Block (ex Square, Inc) | Legacy | Block Afterpay | Payment Processing | ERP Financial Management | n/a | 2023 | 2023 |
In 2023, 1800GETLENS integrated Block Afterpay as a Payment Processing solution on its ecommerce storefront, deploying Block Afterpay to enable installment checkout on 1800getlens.com. The implementation places Block Afterpay at the payment layer for online retail transactions, directly linking the checkout experience to merchant transaction capture.
Configuration work concentrated on checkout installment workflows, payment authorization and capture settings, and merchant settlement parameters. The deployment used Block Afterpay operational capabilities for transaction reporting, order-level refunds, and reconciliation to support retail order lifecycles.
Integration is implemented in the ecommerce checkout and order management flows on 1800getlens.com, impacting online order capture, finance reconciliation, and customer support workflows. Customer service and fulfillment processes were updated to handle Afterpay specific returns and dispute handling, aligning payment events with existing order status and shipping processes.
Governance for the Block Afterpay implementation was oriented around finance owned settlement and reconciliation, ecommerce product ownership for checkout configuration, and customer service ownership for payment related support. The operational scope is focused on the company ecommerce channel, with configuration and operational controls sized to a 50 person retail organization.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2008 | 2008 |
In 2008, 1800GETLENS implemented LivePerson Conversational Cloud, deploying the application as a website-facing conversational layer in the Chatbots and Conversational AI category. This positions 1800GETLENS LivePerson Conversational Cloud in the Chatbots and Conversational AI category as the core customer service messaging layer supporting ecommerce inquiries and lens sales interactions on the company website for the United States. The deployment centralizes web messaging to handle first contact resolution, order support, and product questions within retail customer service workflows.
Configuration centered on a web messaging channel and conversational agent workflows, including intent classification, scripted bot responses, and automated routing to live agents for escalation. LivePerson Conversational Cloud was implemented to manage session handoff, queuing and agent-assisted conversations, and to capture conversational logs for operational review. Governance changes included formalizing chat triage procedures, agent response protocols, and intent/content management processes to sustain conversational content accuracy. The resulting architecture is a website-embedded conversational front end that interfaces directly with 1800GETLENS customer service operations and support processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2008 | 2008 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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