Baku, AZ1001,
Azerbaijan
189 TAXI Azerbaijan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 189 TAXI Azerbaijan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 56 189 TAXI Azerbaijan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 189 TAXI Azerbaijan has purchased the following applications: Crocusoft AMC Platform for AP Automation in 2019, INAP Cloud for Application Hosting and Computing Services in 2017, JivoChat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 189 TAXI Azerbaijan is running and its propensity to invest more and deepen its relationship with Crocusoft , Internap Holding , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 189 TAXI Azerbaijan revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 189 TAXI Azerbaijan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| Crocusoft | Legacy | Crocusoft AMC Platform | AP Automation | ERP Financial Management | n/a | 2019 | 2019 | In 2019, 189 TAXI Azerbaijan implemented the Crocusoft AMC Platform. The rollout centered on a Crocusoft developed mobile application and supporting automation for the Baku taxi operator, using the Crocusoft AMC Platform as an AP Automation solution for payments and corporate taxi workflows. The implementation delivered ordering workflows, corporate taxi process automation, and in app payment handling inside the Crocusoft AMC Platform. Use of Crocusoft’s money collection and AMC capabilities is inferred from the project description because the public case details payment features and automation, though the case page does not explicitly enumerate an AMC Platform module. Functional terminology aligned with AP Automation and payment processing was applied to billing orchestration, invoice or receipt generation, and operational reporting features. Operational coverage was focused on the operator in Baku and targeted business functions in operations and finance, including dispatching, corporate account workflows, and payment reconciliation. Integrations are described at the functional level only, the project embedded in app payments and operational reporting into taxi ordering and corporate workflows without naming external systems. Governance emphasis included workflow standardization for corporate accounts and centralized reporting to improve oversight of payments and operations. The documented outcome was improved payment options and enhanced operational reporting for the Baku taxi operator, reflecting the platform role of Crocusoft AMC Platform within AP Automation for 189 TAXI Azerbaijan. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| Internap Holding | Legacy | INAP Cloud | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 | In 2017, 189 TAXI Azerbaijan deployed INAP Cloud as its Application Hosting and Computing Services provider to host the company website and external web assets on https://www.189taxi.az/. The implementation centers on public application hosting for the customer-facing website, using INAP Cloud to provide the underlying compute and platform services required for web delivery. Architecturally the use of INAP Cloud implies a managed cloud hosting model where virtual compute resources and application hosting layers supply web server capacity, persistent object storage for static content, and network infrastructure for DNS and secure application delivery. INAP Cloud is used to provision and scale application compute, manage SSL termination and traffic routing, and host site assets, reflecting typical Application Hosting and Computing Services capabilities for a small transportation operator. Operational ownership is centralized within 189 TAXI Azerbaijan IT and operations, with hosting managed via the INAP Cloud control plane and standard hosting operational practices for monitoring, backups, and patching. The configuration supports the company website as the primary business function impacted, and INAP Cloud provides the hosting and compute foundation for ongoing site operations and updates. | |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 | In 2017, 189 TAXI Azerbaijan implemented JivoChat as a web-embedded customer engagement tool. 189 TAXI Azerbaijan uses JivoChat in the Chatbots and Conversational AI category to support customer service and booking inquiry workflows on its public website, where the chat widget is the primary digital touchpoint for passenger interactions. The deployment centered on a browser-based chat widget and agent console, with configuration focused on real-time visitor monitoring, live chat routing to on-duty agents, canned responses for frequent queries, and basic chatbot-driven greetings to qualify requests. JivoChat was provisioned to handle both automated conversational prompts and live agent escalation, aligning with common Chatbots and Conversational AI functional modules such as message threading, agent presence, and scripted reply libraries. Operational scope covered front-line customer service and dispatch coordination within the Azerbaijan market, reflecting the companys compact 56 person organization and direct website engagement model. Governance emphasized agent role assignments, conversational scripting standards, and a web-first rollout, with training and process adjustments to incorporate chat handling into existing booking and customer support routines. |
Collaboration
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Previous System |
Application |
Category |
Market |
VAR/SI |
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Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Engagement | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Guest Management | ERP Services and Operations |
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2019 | 2019 |
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Reservation and Booking Management | ERP Services and Operations |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2016 | 2016 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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