Norcross, 30092-5402, GA,
United States
1St Custom Software Development Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1St Custom Software Development and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 1St Custom Software Development employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1St Custom Software Development has purchased the following applications: Kickserv for Field Service Management in 2021, Apple Business Chat for Chatbots and Conversational AI in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1St Custom Software Development is running and its propensity to invest more and deepen its relationship with Kickserv , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1St Custom Software Development revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1St Custom Software Development intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kickserv | Legacy | Kickserv | Field Service Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, 1St Custom Software Development implemented Kickserv for Field Service Management to centralize client booking and job scheduling. The United States professional services firm of 10 employees embedded Kickserv on their website to capture service requests and present online booking flows, making Kickserv the primary Field Service Management application for customer intake and dispatch. This implementation establishes a web-first intake channel tied directly to operational scheduling for small team service delivery.
Configuration focused on scheduling, job dispatch, service quoting, and invoicing capabilities common to Field Service Management suites, with web-based booking forms routed into Kickserv for assignment and job tracking. Operational coverage includes operations and client-facing staff who use Kickserv for end-to-end job lifecycle management, technician assignment, and customer communication workflows. Governance centered on centralizing scheduling ownership and standardizing booking and dispatch procedures to align website lead capture with internal job orchestration.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Business Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, 1St Custom Software Development implemented Apple Business Chat on its website, creating a web-embedded conversational channel for client interactions. Apps Category .
Apple Business Chat was configured to provide standard business messaging capabilities under the Apple Business Chat framework, focusing on text messaging and interactive message flows common to in-browser chat entry points. The deployment centered on embedding the chat button and link into contact and product pages, and on configuring routing rules to direct inbound threads to the companys internal support and sales workflows.
Operational coverage was scoped to customer service and pre-sales functions and tailored to a small, 10-person organizational structure. Governance was implemented with a designated internal owner and documented response and escalation procedures to manage incoming conversations and maintain consistent handling across the team.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2002 | 2002 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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