2 S Service and Specialties Technographics
2 S Service and Specialties Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 2 S Service and Specialties and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 2 S Service and Specialties employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 2 S Service and Specialties has purchased the following applications: Exact Online for ERP Financial in 2021, Smartsupp.com for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 2 S Service and Specialties is running and its propensity to invest more and deepen its relationship with Exact Software , Smartsupp.com , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 2 S Service and Specialties revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 2 S Service and Specialties intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
2 S Service and Specialties Tech Stack and Enterprise Applications
2 S Service and Specialties ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Online | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, 2 S Service and Specialties implemented Exact Online as their ERP Financial solution. The deployment for the Netherlands based manufacturing company with 10 employees uses Exact Online in a cloud hosted configuration to centralize core financial management and accounting workflows, and Exact Online is used on their website.
Functional modules configured include core general ledger accounting, accounts receivable and payable, invoicing, bank reconciliation, and statutory VAT reporting, reflecting a small business finance footprint. Operational coverage is focused on back office finance and administrative functions, with configuration tuned to centralized finance user access and small team processes.
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2 S Service and Specialties AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, 2 S Service and Specialties implemented Smartsupp.com as a customer engagement channel. Smartsupp.com is deployed as a website-embedded chat solution in the Chatbots and Conversational AI category and serves as the primary online contact point on the company website.
The deployment focuses on standard chat widget capabilities, including live chat, automated welcome messages, visitor session tracking, and persistent chat transcripts. Configuration work emphasized widget placement, canned replies for frequent inquiries, and simple availability scheduling to align with the small team handling requests.
Operational coverage is limited to the customer-facing website and targets inbound sales and support inquiries originating from product and contact pages. The implementation is lightweight, designed to capture leads and manage service questions directly through the embedded Smartsupp.com chat interface.
Governance is managed within the small company structure, with control handed to a designated administrator responsible for message routing rules, canned response updates, and basic user access. Rollout and ongoing management rely on minimal process overhead, using chat session handling and escalation procedures that fit the company size and staffing levels.
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2 S Service and Specialties Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, 2 S Service and Specialties implemented Microsoft 365 as its cloud hosted Collaboration platform. The implementation established a Microsoft 365 tenant to support the Netherlands based manufacturing firm of roughly 10 employees, and the deployment is visible through services linked to the corporate website. Microsoft 365 is used to centralize core collaboration and productivity for the company.
Microsoft 365 provides Collaboration capabilities typical of the vendor suite, including hosted email, chat and meetings, document libraries and file sync, and Office productivity applications, which the company uses for internal communication and document management. Administrative controls are handled through the Microsoft 365 admin center with user provisioning and access management aligned to a small company operational model. This positions 2 S Service and Specialties Microsoft 365 Collaboration to support internal communication and document management.
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2 S Service and Specialties IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at 2 S Service and Specialties
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 2 S Service and Specialties Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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