Indianapolis, 46240-4370, IN,
United States
20 20 Institute Technographics
20 20 Institute Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 20 20 Institute and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 20 20 Institute employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 20 20 Institute has purchased the following applications: Pendo Adopt for Digital Adoption in 2021, Klara Patient Management for Patient Management in 2021, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 20 20 Institute is running and its propensity to invest more and deepen its relationship with Pendo.io , Klara Technologies , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 20 20 Institute revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 20 20 Institute intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
20 20 Institute Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2021 | 2021 |
In 2021, 2020 Institute implemented Pendo Adopt on their website to address Digital Adoption requirements and instrument web-based user journeys. The deployment emphasized client-side instrumentation of site experiences to surface guided onboarding and in-product messaging using Pendo Adopt.
Pendo Adopt was configured to deliver in-app guidance, walkthroughs, contextual tooltips, and onboarding flows, alongside behavioral analytics and event tracking to capture feature engagement. Configuration included user segmentation and targeted messaging to align guidance with distinct user cohorts and common workflows.
Implementation scope focused on the organization’s customer-facing web properties, with operational coverage by product management, marketing, and customer success teams. Event tagging and a feature-centric taxonomy were applied to correlate user behavior with guidance assets and to support iterative refinements.
Governance established content ownership and a centralized release cadence for guidance assets, with a tagging and analytics governance model to maintain consistency across pages. The rollout proceeded in phased page-by-page instrumentation and centralized configuration of Pendo Adopt assets for ongoing management and updates.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klara Technologies | Legacy | Klara Patient Management | Patient Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, 20 20 Institute implemented Klara Patient Management on its public website, embedding the vendor application to present a Patient Management access layer for patients and staff. The deployment surfaces the Klara Patient Management web interface for patient intake, secure messaging, and appointment scheduling while providing an administrative console for front desk and clinical operations.
Configuration centered on standard Patient Management capabilities, including configurable intake forms, message triage queues, appointment coordination, and task routing to clinical and administrative users. Operational scope covers front desk, clinical staff, and administrative functions, with governance oriented around centralized patient communication workflows and administrative ownership to manage form configuration and message handling.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at 20 20 Institute
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 20 20 Institute Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||