Mansfield, NG21 0HJ,
United Kingdom
20I Technographics
20I Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 20I and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5 20I employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 20I has purchased the following applications: Microsoft 365 for Collaboration in 2020, Packet Tide ExpressionEngine CMS (ex EllisLab) for Web Content Management in 2016, Hotjar for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 20I is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Packet Tide or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 20I revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 20I intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
20I Tech Stack and Enterprise Applications
20I Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
20I implemented Microsoft 365 in 2020 and is using Microsoft 365 on their website. As a five person professional services firm headquartered in the United Kingdom, the deployment serves company wide Collaboration and cloud productivity needs.
The implementation is a cloud hosted Microsoft 365 tenant providing core Collaboration capabilities including hosted email, cloud office applications, file storage and sharing, and real time communication and meetings. The deployment leverages typical Microsoft 365 components such as Exchange Online, OneDrive, SharePoint and Teams to support document collaboration, email workflows and synchronous communications. Configuration is focused on small team user provisioning, role based access controls and centralized tenant administration through the Microsoft 365 admin experience.
Operational coverage spans client delivery, internal communications and document management across the firm, with the website noted as a point of Microsoft 365 usage. Governance is handled through built in tenant controls and cloud identity management to enforce access and sharing policies while enabling standard collaboration workflows.
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Collaboration | Collaboration |
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2022 | 2022 |
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20I Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Packet Tide | Legacy | Packet Tide ExpressionEngine CMS (ex EllisLab) | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, 20i implemented Packet Tide ExpressionEngine CMS (ex EllisLab) to power content management for its public website. The deployment established a Web Content Management platform supporting editorial authoring, template-driven page rendering, channel-based content models, and administrative controls to manage marketing and support content.
Configuration emphasized site templates, content channels, publishing workflows, and role based access controls to align editorial processes with site operations. The Packet Tide ExpressionEngine CMS (ex EllisLab) instance was operated within 20i's web hosting environment and used to centralize site administration, content updates, and governance for the small professional services organization.
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20I CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, 20I implemented Hotjar on its website as a Customer Experience solution to capture on-site behavior and feedback. The deployment used a client side Hotjar JavaScript tag embedded in site templates to enable behavioral analytics across web pages, with instrumentation scoped to the public website rather than internal systems. Hotjar was configured to collect session recordings and aggregate heatmaps, and to present on-site feedback widgets and short surveys for qualitative input.
The implementation emphasized typical Customer Experience capabilities, including session replay, click and scroll heatmaps, funnel visualization, and feedback polls, with configuration tuned through the Hotjar dashboard. Operational ownership rested with web product and marketing functions, and the deployment included basic data capture settings and sampling controls to align with the company website privacy policies. No system integrator was involved.
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at 20I
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Apps Being Evaluated by 20I Executives
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