21CT Research Technographics
21CT Research Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 21CT Research and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 21CT Research employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 21CT Research has purchased the following applications: Wix.com for Web Content Management in 2023, Help Scout for Customer Support in 2023, Sentry for Application Performance Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 21CT Research is running and its propensity to invest more and deepen its relationship with Wix.com , Help Scout , Functional Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 21CT Research revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 21CT Research intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
21CT Research Tech Stack and Enterprise Applications
21CT Research Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wix.com | Legacy | Wix.com | Web Content Management | Content Management | n/a | 2023 | 2023 |
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21CT Research CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Help Scout | Legacy | Help Scout | Customer Support | CRM | n/a | 2023 | 2023 |
In 2023, 21CT Research implemented Help Scout as its Customer Support platform. The deployment uses Help Scout as a cloud hosted SaaS instance and is embedded on the company website to capture and route visitor inquiries. The implementation is oriented toward web based ticket capture and centralized conversation handling to support client services workflows.
Help Scout is configured to centralize email and web conversations into a shared inbox with conversation assignment, threaded customer histories, and basic reporting to support day to day case handling. Operational scope is the small customer facing team at 21CT Research, with administration maintained through a primary administrator account and lightweight routing rules that assign incoming web inquiries to owners. The configuration also exposes self service knowledge content to website visitors while maintaining continuity between web and email support channels.
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21CT Research ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Functional Software | Legacy | Sentry | Application Performance Management | ITSM | n/a | 2023 | 2023 |
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21CT Research IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at 21CT Research
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 21CT Research Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||