AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

21CT Research Tech Stack and Enterprise Applications

21CT Research Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Wix.com Legacy Wix.com Web Content Management Content Management n/a 2023 2023
21CT Research CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Help Scout Legacy Help Scout Customer Support CRM n/a 2023 2023
In 2023, 21CT Research implemented Help Scout as its Customer Support platform. The deployment uses Help Scout as a cloud hosted SaaS instance and is embedded on the company website to capture and route visitor inquiries. The implementation is oriented toward web based ticket capture and centralized conversation handling to support client services workflows. Help Scout is configured to centralize email and web conversations into a shared inbox with conversation assignment, threaded customer histories, and basic reporting to support day to day case handling. Operational scope is the small customer facing team at 21CT Research, with administration maintained through a primary administrator account and lightweight routing rules that assign incoming web inquiries to owners. The configuration also exposes self service knowledge content to website visitors while maintaining continuity between web and email support channels.
21CT Research ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Functional Software Legacy Sentry Application Performance Management ITSM n/a 2023 2023
21CT Research IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2023 2023
Application Hosting and Computing Services IaaS 2023 2023
Content Delivery Network IaaS 2023 2023

IT Decision Makers and Key Stakeholders at 21CT Research

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by 21CT Research Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 21CT Research IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 21CT Research digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD 21CT Research Technographics
21CT Research is a Professional Services organization based in Thailand, with around 10 employees and annual revenues of $2.0 million.
21CT Research operates a diverse technology stack with applications such as Wix.com, Help Scout and Sentry, covering areas like Web Content Management, Customer Support and Application Performance Management.
21CT Research has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Wix.com, Help Scout and Functional Software.
21CT Research recently adopted applications including Wix.com in 2023, Help Scout in 2023 and Sentry in 2023, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 21CT Research’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates 21CT Research’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 21CT Research technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.