Huntington Beach, 92647-5079, CA,
United States
21St Century Dental Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 21St Century Dental and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 21St Century Dental employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 21St Century Dental has purchased the following applications: Dental LocalMed for Online Meeting Scheduling in 2020, CallTrackingMetrics for Call Tracking and Recording in 2016, DigitalOcean Droplets for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 21St Century Dental is running and its propensity to invest more and deepen its relationship with Dental Intelligence , CallTrackingMetrics , DigitalOcean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 21St Century Dental revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 21St Century Dental intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dental Intelligence | Legacy | Dental LocalMed | Online Meeting Scheduling | Collaboration | n/a | 2020 | 2020 |
In 2020, 21St Century Dental implemented Dental LocalMed for Online Meeting Scheduling. The deployment embedded Dental LocalMed on the clinic website to enable patient self-scheduling and online appointment request capture through the public booking interface.
The Dental LocalMed application was configured as a cloud hosted scheduling layer, employing standard Online Meeting Scheduling capabilities such as appointment type configuration, automated confirmations and digital intake form workflows. Configuration work concentrated on provider availability windows, booking lead time rules, and intake form fields to align the scheduling flow with dental clinical appointment types.
Operational scope covered the front office and clinical staff at the United States based practice, with patient-facing scheduling available directly on the website. Governance emphasized booking rules, front desk reconciliation of web‑booked appointments, and staff training on using Dental LocalMed to manage daily appointment workflows.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallTrackingMetrics | Legacy | CallTrackingMetrics | Call Tracking and Recording | CRM | n/a | 2016 | 2016 |
In 2016, 21St Century Dental implemented CallTrackingMetrics. The CallTrackingMetrics deployment implements Call Tracking and Recording capabilities on the company website, capturing inbound calls generated by digital channels for a small US dental practice with approximately 10 employees.
Configuration centers on web-based tracking numbers and session-level attribution, using dynamic number insertion and vendor-hosted number pools to map website sessions to phone calls. Functional modules in use align with Call Tracking and Recording capabilities, including call recording, session logs, and reporting dashboards for marketing attribution and call detail analysis.
Operational coverage focuses on marketing and front-desk patient intake workflows, with staff accessing call recordings and session reports to support appointment scheduling and campaign tracking. CallTrackingMetrics is accessed through the vendor portal for playback, filtering by tracking number, and exporting session-level data to support daily operations.
Governance is handled in-house, with administrative access assigned to practice administrators or marketing owners to manage number assignment, call handling rules, and recording retention policies. Configuration emphasizes call routing and consent-aware recording controls consistent with Call Tracking and Recording operational norms.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DigitalOcean | Legacy | DigitalOcean Droplets | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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