Johannesburg, 1685,
South Africa
21St Century Funeral Brokers Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 21St Century Funeral Brokers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 21St Century Funeral Brokers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 21St Century Funeral Brokers has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021, Zoho SalesIQ for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 21St Century Funeral Brokers is running and its propensity to invest more and deepen its relationship with Microsoft , Hetzner , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 21St Century Funeral Brokers revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 21St Century Funeral Brokers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 | ||
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 | In 2022, 21St Century Funeral Brokers deployed Zoho SalesIQ on its public website to provide a real time customer engagement layer. Zoho SalesIQ is applied as the Chatbots and Conversational AI capability to capture visitor intent and initiate conversations that support customer service and sales inquiry workflows. The implementation centers on an embedded website chat widget, configured bot scripts for common questions, live agent handoff and visitor session tracking to capture contact context for follow up. Operational ownership is retained within a small internal team at the South Africa site, who manage chatbot scripts, routing rules and agent availability, with Zoho SalesIQ serving as the primary conversational layer for online lead capture and client support. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 | ||
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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CRM | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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