21st Century Informatics Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 21st Century Informatics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 21st Century Informatics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 21st Century Informatics has purchased the following applications: Ruby ArtiBot for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Google Tag Manager for Tag Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 21st Century Informatics is running and its propensity to invest more and deepen its relationship with Ruby , Google , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 21st Century Informatics revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 21st Century Informatics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby ArtiBot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, 21st Century Informatics deployed Ruby ArtiBot on its public website. Ruby ArtiBot is provisioned as a customer facing conversational interface, classified in the Chatbots and Conversational AI category, to support visitor queries and information delivery for healthcare services. The implementation uses an embedded web chat widget architecture that runs in browser and defers persistent data handling to server side components of the vendor platform. For a 30 person firm, the deployment favors a lightweight footprint and centralized configuration rather than distributed on premises agents.
Functionally the Ruby ArtiBot implementation includes conversational UI, intent classification, scripted dialogue flows for FAQs and appointment or contact routing, and structured data capture for leads or inquiries. Ruby ArtiBot was configured with healthcare specific knowledge content drawn from the company website and static documentation, and conversational flows were tuned to match patient engagement patterns. The chat widget is embedded in the website front end and surfaces links to existing contact pages and resources.
Operationally the scope is site level visitor engagement, primarily impacting customer support and marketing touchpoints with an emphasis on front line information delivery rather than clinical systems integration. Governance is organized around internal content updates and iterative conversational flow tuning to reflect new services and frequently asked questions. The deployment represents an application of Chatbots and Conversational AI to automate repetitive inquiries while preserving escalation paths to human contacts.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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