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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

21St Century Roofers Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
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VAR/SI
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HostGator Legacy HostGator Application Hosting and Computing Services IaaS n/a 2015 2015
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
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Apple Legacy Apple Business Chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021 In 2021, 21St Century Roofers deployed Apple Business Chat on its corporate website. The Apple Business Chat implementation sits in the Chatbots and Conversational AI category and is focused on customer engagement and lead capture for a small construction services firm. The implementation is a lightweight web-based integration embedded on contact and quote pages, using Apple Business Chat to present business hours, quick reply options, and a guided inquiry flow that captures customer intent and contact details. In operational terms the deployment routes inbound messages to the company operations team for sales and service triage, with governance centered on shared inbox ownership, scripted responses and simple escalation paths to phone or scheduled site visits. Apple Business Chat for 21St Century Roofers supports the business functions of customer engagement and lead qualification within the Chatbots and Conversational AI category.
CRM
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Category
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VAR/SI
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Live
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Podium Corp Legacy Podium Interaction Management Customer Engagement CRM n/a 2021 2021 In 2021, 21St Century Roofers implemented Podium Interaction Management to handle customer interactions via its public website, addressing its Customer Engagement requirements for a small Canadian roofing firm. The deployment is scoped to a single-site, 10-employee operation in Canada and centers on embedding Podium Interaction Management as the web-facing engagement layer on the company site. Configuration and functional focus emphasize conversational messaging and web-based interaction workflows common to Customer Engagement platforms, including centralized inbound message handling, lead capture forms, and automated outreach templates. Podium Interaction Management was used to consolidate customer messages into a single interaction stream, enable structured response workflows, and support appointment or inquiry routing to local staff. Integrations are limited to the website embedding noted in the source, with the application operating as a vendor-hosted SaaS interaction layer that routes customer communications to internal users. Operational impact concentrates on customer service, lead intake, and local sales outreach processes, with governance implemented through role-based inbox assignments and simple routing rules appropriate to a small-team rollout.
Tag Management CRM 2018 2018
IT Decision Makers and Key Stakeholders at 21St Century Roofers
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Apps Being Evaluated by 21St Century Roofers Executives
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FAQ - APPS RUN THE WORLD 21St Century Roofers Technographics

21St Century Roofers is a Construction and Real Estate organization based in Canada, with around 10 employees and annual revenues of $1.0 million.

21St Century Roofers operates a diverse technology stack with applications such as HostGator, Apple Business Chat and Podium Interaction Management, covering areas like Application Hosting and Computing Services, Chatbots and Conversational AI and Customer Engagement.

21St Century Roofers has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as HostGator, Apple and Podium Corp.

21St Century Roofers recently adopted applications including Apple Business Chat in 2021, Podium Interaction Management in 2021 and Google Tag Manager in 2018, highlighting its ongoing modernization strategy.

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