Melbourne, 3000, VIC,
Australia
22 Punch Lane Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 22 Punch Lane and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 22 Punch Lane employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 22 Punch Lane has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, FullStory for Customer Experience in 2022, ResDiary for Reservation and Booking Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 22 Punch Lane is running and its propensity to invest more and deepen its relationship with Google , FullStory , MailerLite or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 22 Punch Lane revenues, which have grown to $1.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 22 Punch Lane intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2022 | 2022 |
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Marketing Automation | CRM |
|
2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResDiary | Legacy | ResDiary | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, 22 Punch Lane implemented ResDiary as its reservation platform and embedded the solution on its public website. The deployment places ResDiary at the center of the restaurant's Reservation and Booking Management workflow to handle online bookings and guest registration for the Australia based venue.
ResDiary was configured to provide web booking intake via an embedded booking widget, availability and table management, booking confirmations and a front of house booking dashboard. Configuration focused on small business operational patterns consistent with Reservation and Booking Management, including booking slots, party size handling and basic guest record capture.
Operational coverage is concentrated on front of house operations and reservations staff for the 10 person restaurant, with ResDiary serving as the central, cloud hosted booking ledger for the site. Governance emphasized staff access controls, configured availability rules and standardized booking workflows to ensure consistent handling of online and on site reservations.
The implementation narrative centers on using ResDiary on the customer website to centralize booking intake and operationalize table allocation workflows, with ongoing operational ownership by front of house staff and site administrators.
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