San Martin, 95046, CA,
United States
24/7 Workspace Technographics
24/7 Workspace Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 24/7 Workspace and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 24/7 Workspace employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 24/7 Workspace has purchased the following applications: Google Pay for Payment Processing in 2020, Apple Business Chat for Chatbots and Conversational AI in 2021, GoDaddy Webmail for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 24/7 Workspace is running and its propensity to invest more and deepen its relationship with Google , Apple , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 24/7 Workspace revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 24/7 Workspace intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
24/7 Workspace Tech Stack and Enterprise Applications
24/7 Workspace ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2022 | 2022 |
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24/7 Workspace AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Business Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, 24/7 Workspace implemented Apple Business Chat. The company deployed Apple Business Chat as its Chatbots and Conversational AI solution embedded on its public website to capture customer messages and inquiries. 24/7 Workspace is a United States distribution firm with roughly 30 employees, and the implementation targets customer service and sales inquiry workflows.
The implementation emphasized a web entry point that routes incoming conversations into structured threads, with Apple Business Chat configured to use scripted welcome messages, quick reply options, and structured message cards to standardize first responses. Configuration aligned to Chatbots and Conversational AI functional workflows, including automated intent triage and conditional handoff to live agents for complex inquiries. The deployment leverages native Apple messaging channels for customer interaction and keeps the Apple Business Chat application as the primary conversational touchpoint.
Operational scope is centered on the company customer service team handling order questions and product information requests, reflecting a lightweight governance model appropriate for a 30 person organization. Conversation scripts and response templates are maintained in house, with staff-level routing rules and escalation paths defined to ensure consistent handling. The implementation is limited to the website channel and focuses on streamlining inbound messaging and lead capture through Apple Business Chat.
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24/7 Workspace Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2013 | 2013 |
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Collaboration | Collaboration |
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2022 | 2022 |
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24/7 Workspace eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2022 | 2022 |
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24/7 Workspace CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2015 | 2015 |
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24/7 Workspace IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at 24/7 Workspace
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 24/7 Workspace Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||