Anoka, 55303-5640, MN,
United States
24 Restore Technographics
24 Restore Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 24 Restore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 24 Restore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 24 Restore has purchased the following applications: Apple Business Chat for Chatbots and Conversational AI in 2022, Slack Connect for Collaboration in 2022, CallTrackingMetrics for Call Tracking and Recording in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 24 Restore is running and its propensity to invest more and deepen its relationship with Apple , Salesforce , CallTrackingMetrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 24 Restore revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 24 Restore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
24 Restore Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Business Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, 24 Restore implemented Apple Business Chat by embedding Apple Business Chat on its public website to establish a conversational customer contact channel under the Chatbots and Conversational AI category. The implementation focuses on web-initiated messaging so customers can start conversations from desktop or mobile browsers, linking site visitors directly to Apple Messages style interactions.
The deployment centers on core conversational capabilities typical of the Chatbots and Conversational AI category, including synchronous and asynchronous messaging, automated contact capture at conversation start, and support for exchanging rich content such as links and service location details. Configuration prioritized simple conversation flows for inbound job inquiries, appointment and inspection requests, and quick status checks relevant to restoration services, keeping workflows lightweight for a small operational team.
Operational coverage is customer-facing across 24 Restore United States operations, with the application used by customer service and field coordination staff to receive and respond to incoming chat requests. Governance emphasizes direct message handling by staff through Apple Business Chat workflows, with embedding on the company website as the primary touchpoint, and standard operating procedures adapted to route messaging inquiries into the companys existing service intake and dispatch processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallTrackingMetrics | Legacy | CallTrackingMetrics | Call Tracking and Recording | CRM | n/a | 2016 | 2016 |
In 2016, 24 Restore deployed CallTrackingMetrics on their public website to capture and attribute inbound phone leads from online visitors. CallTrackingMetrics is used as the Call Tracking and Recording application, instrumenting site pages with a vendor tracking snippet and provisioning dynamic tracking numbers to associate web sessions with phone calls. The deployment targeted the company website as the primary touchpoint for lead capture and attribution, aligning the implementation with online marketing and customer intake workflows.
Configuration centered on core CallTrackingMetrics capabilities, including call tracking, call recording, number management, and reporting dashboards. The implementation included enabling call recording and retaining call detail records and recordings within the vendor platform, and configuring number routing to internal staff for sales and field operations. Administrative setup provided user accounts and permission controls inside the CallTrackingMetrics console for the small operations team.
Operational coverage focused on marketing and customer intake functions, with staff accessing recordings and call detail reports through the CallTrackingMetrics web console. Governance and process changes emphasized vendor access controls and internal procedures for reviewing recordings and attributing leads to online activity, establishing a basic workflow for intake, review, and follow up tied to the website source.
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at 24 Restore
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 24 Restore Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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