24 7.ai
2001 Logic Dr 200,
San Jose, 95124, CA,
United States
San Jose, 95124, CA,
United States
1 703-844-4382
Professional Services
24 7.ai Technographics
24 7.ai Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 24 7.ai and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 24 7.ai employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 24 7.ai has purchased the following applications: Zoominfo Chat for Chatbots and Conversational AI in 2023, Microsoft Skype for Business Server for Collaboration in 2013, PathFactory Intelligent Content Platform for Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 24 7.ai is running and its propensity to invest more and deepen its relationship with Zoominfo , Apple , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 24 7.ai revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 24 7.ai intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
24 7.ai Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, 24 7.ai deployed Zoominfo Chat on their website as a Chatbots and Conversational AI implementation to provide a web-embedded conversational layer for customer engagement and lead capture. Zoominfo Chat is used as a front-line conversational interface to handle incoming web traffic, supporting intent recognition and automated response flows while surfacing interactions for human follow up when required.
The deployment concentrates on standard Chatbots and Conversational AI functional capabilities, including configurable conversation flows, natural language understanding for intent and entity extraction, session persistence for multi-turn dialogs, and agent escalation pathways. Zoominfo Chat was configured as an on-site widget architecture embedded in customer-facing pages, with conversation design and bot scripting centralized to maintain consistent response logic across entry points.
Operational coverage spans web channel engagement with direct impact on customer service, contact center intake, and marketing lead qualification processes. Governance was structured around digital experience and contact center teams, with staged rollout and iterative refinement of conversation trees and routing rules to align bot behavior with existing agent workflows and SLAs.
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Skype for Business Server | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, 24 7.ai implemented Microsoft Skype for Business Server to provide enterprise real-time communications across its professional services environment. The Microsoft Skype for Business Server deployment is classified in the Collaboration category and was operated alongside corporate systems that supported both Windows and Mac endpoints.
Implementation activities documented by systems engineering included server provisioning, SSO integration and account lifecycle automation. Systems engineers provisioned accounts in Active Directory, Office 365, Lync, Okta, WebEx, Box and Polycom, and created SSO applications in Okta to centralize authentication and single sign on for collaboration services.
Integrations explicitly covered Okta SSO, Office 365 administration, AD administration, WebEx and Polycom video conferencing, Box file services, Open DNS and Cisco Meraki for network and device connectivity. Operational support included Tier 2 desktop and systems engineering across all geographies, along with executive support and endpoint provisioning using SCCM, Ghost and OSX Server.
Governance and process work centered on centralized account provisioning workflows, SSO app management in Okta and Office 365 administrative controls, with role based provisioning executed by the internal systems engineering team. Microsoft Skype for Business Server served as the collaboration fabric to unify presence, messaging and conferencing into existing identity and device management processes.
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Collaboration | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PathFactory | Legacy | PathFactory Intelligent Content Platform | Content Management | Content Management | n/a | 2022 | 2022 |
In 2022, 24 7.ai deployed PathFactory Intelligent Content Platform as a Content Management solution to power personalized content experiences on its public website. The PathFactory Intelligent Content Platform implementation emphasizes content orchestration, engagement tracking, and guided buyer journeys, supporting marketing and demand generation functions across digital touchpoints.
Operational ownership is centered in marketing and marketing operations, where the platform is used to centralize content delivery, standardize taxonomy and tagging, and manage content lifecycle workflows. Configuration focuses on content sequencing and analytics instrumentation to surface engagement signals to marketing and growth teams, with the platform embedded in the website content delivery flow to orchestrate and present contextually relevant content for prospect and customer journeys.
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Incident Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at 24 7.ai
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 24 7.ai Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 24 7.ai IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 24 7.ai digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD 24 7.ai Technographics
24 7.ai is a Professional Services organization based in United States,
with around 15000 employees and annual revenues of $1.30 billion.
24 7.ai operates a diverse technology stack with applications such as
Zoominfo Chat, Microsoft Skype for Business Server and PathFactory Intelligent Content Platform,
covering areas like Chatbots and Conversational AI, Collaboration and Content Management.
24 7.ai has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoominfo, Microsoft and PathFactory.
24 7.ai recently adopted applications including
Amazon EC2 in 2024, Zoominfo Chat in 2023 and Apple Business Chat in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 24 7.ai’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 24 7.ai’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 24 7.ai technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.