San Jose, 95124, CA,
United States
24 7.ai Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 24 7.ai and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 24 7.ai employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 24 7.ai has purchased the following applications: Demandbase ABX Cloud for Account Based Marketing in 2022, Amazon EC2 for Application Hosting and Computing Services in 2024, New Relic APM for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 24 7.ai is running and its propensity to invest more and deepen its relationship with Demandbase , Amazon Web Services (AWS) , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 24 7.ai revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 24 7.ai intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Demandbase | Legacy | Demandbase ABX Cloud | Account Based Marketing | CRM | n/a | 2022 | 2022 | In 2022, 24 7.ai deployed Demandbase ABX Cloud as an Account Based Marketing solution on its website. Demandbase ABX Cloud is positioned as the primary Account Based Marketing engine to drive account-level targeting and on-site personalization for named accounts visiting the corporate website. The implementation configures core ABM capabilities including account identification and segmentation, intent signal consumption, account scoring and prioritization, web personalization for targeted account journeys, campaign orchestration for coordinated outbound and digital touchpoints, and analytics for account engagement measurement. These functional modules are aligned with standard Account Based Marketing workflows, enabling marketing teams to translate account intent into tailored website experiences and campaign actions. Operational ownership sits with marketing and demand generation teams and extends to sales enablement for account handoff and qualification, with the website serving as the primary activation surface. The deployment emphasizes account-centric content delivery and coordinated campaign execution across digital engagement points on the 24 7.ai site. Governance is organized around centralized account lists and campaign orchestration workflows managed by marketing operations and ABM program managers, with controls for segmentation, content personalization rules, and measurement standards. The implementation narrative focuses on configuring Demandbase ABX Cloud to operationalize account targeting and website personalization without specifying external system integrations. | |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2024 | 2024 | ||
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2018 | 2018 | ||
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Incident Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Content Management | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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