Winter Haven, 33884-1671, FL,
United States
3b Medical Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 3b Medical and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 3b Medical employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 3b Medical has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, TeamSupport for Customer Support in 2018, Amazon EC2 for Application Hosting and Computing Services in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 3b Medical is running and its propensity to invest more and deepen its relationship with Google , Microsoft , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 3b Medical revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 3b Medical intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, 3b Medical deployed TeamSupport to provide customer-facing support on its website. 3b Medical uses TeamSupport as its Customer Support application to centralize inbound web inquiries and manage customer cases for its distribution operations. The web-embedded deployment routes website chats and contact form submissions into the TeamSupport ticketing layer, and the configuration reflects a lightweight administration model suitable for a 10 person organization in the United States. The implementation is scoped to customer service and order support workflows for the distribution business.
Functional capabilities implemented with TeamSupport include ticketing and case management, a web support widget, and a self-service knowledge base, aligning with standard Customer Support workflows. Configuration work focused on contact routing, ticket queues, agent workspaces, and case lifecycle handling to support product and order inquiries. Operational coverage centers on customer service teams and order support processes, with governance implemented through role-based agent access and centralized ticket queues to manage incoming web-sourced cases. TeamSupport is the primary Customer Support application instrumenting the website support channel for 3b Medical.
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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