3It
Unit 4, Greenwood House,
Bury St Edmunds, IP32 7GY,
United Kingdom
Bury St Edmunds, IP32 7GY,
United Kingdom
44 12 8422-0333
Professional Services
3It Technographics
3It Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 3It and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8 3It employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 3It has purchased the following applications: ChatSupport Live Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2018, Ecwid for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 3It is running and its propensity to invest more and deepen its relationship with ChatSupport , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 3It revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 3It intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
3It Tech Stack and Enterprise Applications
3It AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChatSupport | Legacy | ChatSupport Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, 3It implemented ChatSupport Live Chat on its corporate website. The deployment uses ChatSupport Live Chat in the Chatbots and Conversational AI category to establish a customer-facing real-time messaging channel embedded in site pages, positioning the application as the primary front-line touchpoint for client inquiries for this United Kingdom professional services firm.
Configuration focused on a lightweight web widget and an agent console sized for an eight person organization, leveraging category-aligned capabilities such as canned responses, conversation routing, session handoff, and transcript logging to support service continuity. The ChatSupport Live Chat implementation included keyword-triggered prompts and configurable response templates, consistent with typical Chatbots and Conversational AI functional workflows for small firms.
Operational scope concentrated on client-facing support and inbound sales inquiries, with governance set around agent assignment, operating hours, and basic transcript retention to enable follow up and recordkeeping. Process changes emphasized chat triage and standardized response playbooks to align handling responsibilities with the companys compact team structure.
|
3It Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, 3It implemented Microsoft 365 to support Collaboration across the company. Microsoft 365 is referenced on the 3It website, indicating the vendor SaaS stack is part of the firm's public technology footprint and is central to its Collaboration tooling.
The Microsoft 365 deployment follows the cloud SaaS model, providing core collaboration capabilities including hosted email, Office desktop and web applications, cloud document storage with SharePoint based document libraries, and real-time coauthoring and meetings via Teams. Administration and governance are handled at the Microsoft 365 tenant level through the Microsoft 365 admin center, enabling user provisioning, access control, and basic policy configuration suitable for an eight person professional services firm. The implementation centers 3It Microsoft 365 Collaboration on internal collaboration and client communication business functions, delivering document management, email and meeting orchestration for service delivery and client engagement.
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
3It eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ecwid | Legacy | Ecwid | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, 3It deployed Ecwid on its public website. The Ecwid implementation provides an embedded storefront to deliver eCommerce capabilities directly within the 3It site, enabling product catalog presentation and client-facing purchase flows.
Deployment follows a lightweight web-embedded architecture using Ecwid storefront widgets and the vendor admin console to configure product listings, shopping cart behavior, checkout workflows, and basic inventory and order management. Operational administration is performed by 3It's small internal team in the United Kingdom, aligning eCommerce management with sales and operations functions, while Ecwid's dashboard is used for catalog updates and order processing. The implementation uses standard eCommerce connectors for payment processing and shipping rate calculation and relies on embedded scripts to integrate storefront functionality into existing website pages for a single-site customer experience.
|
3It ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Remote Monitoring and Management | ITSM |
|
2022 | 2022 |
|
3It TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
3It PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
3It IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at 3It
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 3It Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 3It IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 3It digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD 3It Technographics
3It is a Professional Services organization based in United Kingdom,
with around 8 employees and annual revenues of $1.0 million.
3It operates a diverse technology stack with applications such as
ChatSupport Live Chat, Microsoft 365 and Ecwid,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
3It has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ChatSupport, Microsoft and Ecwid.
3It recently adopted applications including
ChatSupport Live Chat in 2022, Datto Remote Monitoring and Management (RMM) in 2022 and Amazon EC2 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 3It’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 3It’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 3It technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.