3M Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 3M and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 3M employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 3M has purchased the following applications: HCL Digital Experience for Web Content Management in 2017, Medallia Kampyle for Customer Experience in 2020, Akamai mPulse for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 3M is running and its propensity to invest more and deepen its relationship with HCL Technologies , Medallia , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 3M revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 3M intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HCL Technologies | Legacy | HCL Digital Experience | Web Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, 3M implemented HCL Digital Experience to power its Indonesia web presence. The HCL Digital Experience deployment serves the public-facing site at https://www.3m.co.id/ and is identified in the Web Content Management category, centralizing website publishing and editorial control for marketing and corporate communications.
The implementation uses HCL Digital Experience capabilities typical of Web Content Management, including content authoring and templating, channel-aware publishing, staging and approval workflows, and role-based editorial governance. The deployment architecture is focused on web content lifecycle management, editorial separation of duties, and scheduled content releases to support ongoing site upkeep and campaign pages.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Medallia | Legacy | Medallia Kampyle | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, 3M implemented Medallia Kampyle on its Indonesia website to capture customer feedback and web interaction signals. The deployment positions Medallia Kampyle as the Customer Experience platform for onsite feedback collection and voice of customer capture across its public web pages.
Configuration centered on embedded in page feedback forms and triggered micro surveys, with survey templates used to standardize response capture. Medallia Kampyle is used for response management, basic text classification and dashboarding to organize incoming feedback, and for defining event based triggers to prompt surveys on key customer journeys.
The implementation is web native, deployed through an embedded feedback widget or script to instrument pages across the site, focusing operationally on the website channel. Feedback flows into Medallia Kampyle dashboards and response queues for review by digital, marketing and customer support stakeholders at the company.
Governance and workflow mechanisms route submissions to a small internal team for review and follow up, using Medallia Kampyle response workflows and reporting to prioritize items. The rollout is confined to the website and managed centrally by the local digital team, aligning feedback handling with customer service and marketing processes.
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Data Management Platform | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, 3M deployed Akamai mPulse on its corporate website as its Application Performance Management solution to capture real user experience data and front end performance metrics. Deployment scope is limited to the public site at https://www.3m.co.id/, reflecting a focused monitoring footprint for web performance visibility.
Akamai mPulse was implemented using client side real user monitoring instrumentation to collect page load timings, resource timings, and user session traces, and the Akamai mPulse real user monitoring features were used to populate performance dashboards and segment data by geography and browser. Configuration centered on page tagging, sampling policies, and custom metric definitions to align with web operations and digital channel KPIs. The implementation emphasized front end performance analytics, user experience scoring, and session level diagnostics consistent with Application Performance Management practices.
Operational ownership sits with web operations and digital teams who use Akamai mPulse dashboards to triage slow pages and prioritize front end optimization work. Governance included defined dashboard access and data retention settings, with workflow integration into incident review and release validation processes to surface regressions in user experience. The configuration supports continuous monitoring of the public website and informs performance tuning cycles without claimed outcome measurements.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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