Chicago, 60654, IL,
United States
8 Hospitality Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 8 Hospitality and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 8 Hospitality employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 8 Hospitality has purchased the following applications: Visa Authorize.Net for Payment Processing in 2022, TripleseatDirect for Reservation and Booking Management in 2021, FormSite for Survey and Questionnaire in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 8 Hospitality is running and its propensity to invest more and deepen its relationship with Visa , Block, Inc. , Tripleseat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 8 Hospitality revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 8 Hospitality intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2023 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tripleseat | Legacy | TripleseatDirect | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, 8 Hospitality deployed TripleseatDirect as its Reservation and Booking Management platform to centralize event scheduling and venue-level bookings for its Chicago-based operations. The implementation supports a broad event portfolio including corporate receptions, happy hours, wedding related celebrations, fundraisers, and product launches, and is positioned to serve event operations, catering, marketing, client services, and on-site management functions across the company.
TripleseatDirect was configured to manage core reservation workflows and event-level configuration, including event creation and booking calendars, contract and proposal generation, catering and room setup coordination, and on-site check in and staffing assignments. The platform was used to centralize event data and automate standard event workflows, while supporting reporting and post-event review capabilities to capture attendee feedback and operational notes.
Integrations were limited to explicitly stated tools, TripleseatDirect was integrated with Eventbrite to streamline registration and ticketing flows and to synchronize participant engagement data. Post-event evaluation processes referenced EON as part of feedback and performance analysis, and TripleseatDirect served as the primary record of event logistics and client requirements for cross functional teams.
Governance and operational changes accompanied the rollout, with the Special Event Manager role formalizing pre-shift sessions, onsite execution checklists, and a repeatable post-event evaluation cadence. Process standardization focused on centralizing client communications, capturing requirements in TripleseatDirect, and aligning catering and room setup workflows across events to improve consistency.
Outcomes reported by the organization include consistently increased event attendance and engagement year over year, higher return on investment for clients, and improved client satisfaction and repeat business, as captured through TripleseatDirect driven reporting and EON based evaluations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FormSite | Legacy | FormSite | Survey and Questionnaire | Collaboration | n/a | 2022 | 2022 |
In 2022, 8 Hospitality implemented FormSite as a customer-facing survey and form solution on its website. FormSite is employed as a Survey and Questionnaire application to capture guest feedback and web inquiries through embedded forms on public pages.
The deployment centers on FormSite form builder capabilities, including conditional logic, template-based question sets, file upload for attachments, automated email notifications, and exportable response data. Configuration focused on reusable templates for recurring use cases, such as post-stay feedback and event inquiry capture, and on form-level validation to improve data quality.
Integration work was limited to website embedding and standard web form submission patterns, enabling secure data capture directly from the site into FormSite response storage. Operational coverage spans customer-facing web channels and hands-off workflows for guest services and marketing teams, with responses routed to internal inboxes and exported for downstream processing.
Governance was implemented through centralized account administration, role-based access to form management, and documented processes for creating and approving new forms. The rollout emphasized template standardization and response handling workflows to ensure consistent data capture and ownership across relevant business functions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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