HSN
HSN Technographics
HSN Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HSN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 HSN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HSN has purchased the following applications: Coupa Invoice for AP Automation in 2018, Workday HCM for Core HR in 2018, Oracle Retail (ex Retek) for Retail Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HSN is running and its propensity to invest more and deepen its relationship with Coupa Software , Oracle , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HSN revenues, which have grown to $844.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HSN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HSN Tech Stack and Enterprise Applications
HSN ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2018 | 2019 |
In 2018 HSN deployed Coupa Invoice as a dedicated invoice processing layer within its AP Automation footprint. The implementation centralized invoice capture, validation, coding, and approval for outsourcing partner billing and internal procurements, and it was positioned alongside the existing Coupa Procure to Pay system to handle requisition approvals and purchase order controls.
Coupa Invoice was configured to support standard AP Automation workflows, including electronic supplier invoice submission, invoice matching to purchase orders, exception routing for nonmatched invoices, and configurable approval hierarchies. The configuration emphasized invoice validation and audit trails to support authorized payments and both indirect and direct procurement approvals that HSN operations required.
Operationally the deployment covered the outsourcing and finance teams responsible for managing partner billings, requisitions, purchase orders, and invoice processing across HSNs outsourcing relationships. Integrations were implemented between Coupa Invoice and the Coupa Procure to Pay system to ensure PO driven invoice matching and to align requisition approvals with downstream payment authorization processes.
Governance and process ownership were embedded with the teams that managed outsourcing partner performance, change management, and procurement approvals, leveraging Coupa Invoice for invoice routing, PO controls, and exception handling. The rollout emphasized operational controls, requisition and PO reconciliation, and maintaining approval workflows to support ongoing supplier billing and payment authorization activities.
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ERP Financial | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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HSN HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, HSN transitioned system administration to Workday HCM, deploying the application as its Core HR platform. The implementation centered on core human capital management and recruiting capabilities used by HR, recruiting, and talent management teams across the United States.
Workday HCM was configured to support the Recruiting and Onboarding business processes, with system administration focused on building, modifying, and enhancing recruiting workflows and onboarding sequences. The administrator created custom reports and configured business process steps and security roles to support recruiter and hiring manager transactions, while continuing stewardship of HCM configuration and user access.
The Workday HCM deployment operated alongside existing talent systems, with prior applicant tracking administration performed on Taleo and talent management functions managed in Cornerstone On Demand. Integration and operational coordination emphasized data handoffs between Workday Recruiting and Cornerstone On Demand for performance management and succession workflows, and routine reporting to support recruiting operations.
Governance and rollout activities were led from HR and People Systems, with responsibilities including training new recruiting team members, ongoing user support, and iterative process improvements. The HRIS administrator contributed to design and implementation of Performance Management and Succession Management processes in Cornerstone On Demand, while continuing to explore new functionality within Workday HCM and adjacent talent systems.
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2010 | 2010 |
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HSN ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, HSN implemented Oracle Retail (ex Retek) as its core Retail Management platform. The implementation was targeted at HSNs multi-channel retail operations, designed to support merchandising, assortment, pricing, and inventory control across broadcast commerce and HSN.com while aligning retail operations with partner B2B workflows.
Oracle Retail (ex Retek) was configured to deliver standard Retail Management capabilities including item and assortment management, pricing and promotion orchestration, and replenishment planning consistent with category-aligned retail workflows. Operational responsibility included ongoing support and enhancement of the Oracle RETEK implementation, alongside parallel enhancement of a homegrown B2B website used with partners, with technical teams led and coordinated for projects of medium to high complexity.
Integrations focused on connecting Oracle Retail (ex Retek) outputs into HSNs e-commerce and partner channels, enabling merchandising and inventory data to feed content and commerce flows on HSN.com and the partner B2B site. Governance emphasized centralized application support, cross-functional technical leadership, and coordinated rollout and enhancement activities across merchandising, e-commerce, and supply chain functions.
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HSN AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2020 | 2020 |
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HSN Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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HSN Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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HSN eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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HSN CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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HSN ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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HSN PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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HSN IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Data Warehouse Appliance | IaaS |
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2014 | 2014 |
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HSN CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at HSN
| First Name | Last Name | Title | Function | Department | Phone | |
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VP-IT | VP | IT | |
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VP Operations | VP | Operations | |
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CIO | CXO | Finance | |
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Payroll Manager | Manager | Finance | |
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Sr HR Business Partner | Manager | HR | |
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Chief Financial Officer | CXO | Finance | |
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Director of Merchandise | Director | Finance | |
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Global Vice President, Platform Engineering | VP | IT | |
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IT Manager | Manager | IT | |
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IT Director | Director | IT | |
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Solutions Architect | IT Operations & Services | Manager | IT | |
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President | CXO | Operations | |
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Director HR | Director | HR | |
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Talent Acquisition Partner | Manager | HR | |
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Director People & Org Business Partner | Director | HR | |
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HR Manager | Manager | HR | |
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RPA Solutions Architect | Non Manager | IT | |
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Director SAP Software Engineering | Director | IT | |
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Sr. Software Engineer RPA/AI | Non Manager | IT | |
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Apps Being Evaluated by HSN Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HSN IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HSN digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD HSN Technographics
HSN is a Retail organization based in United States,
with around 4000 employees and annual revenues of $844.0 million.
HSN operates a diverse technology stack with applications such as
Coupa Invoice, Workday HCM and Oracle Retail (ex Retek),
covering areas like AP Automation, Core HR and Retail Management.
HSN has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Workday and Oracle.
HSN recently adopted applications including
Iolo Privacy Guardian in 2023, Workday Recruiting in 2022 and SS&C Blue Prism in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HSN’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HSN’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HSN technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.