Miami, 33172, FL,
United States
A Customs Brokerage, Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A Customs Brokerage, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 A Customs Brokerage, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A Customs Brokerage, Inc. has purchased the following applications: JivoChat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2017, DocuSign eSignature for Digital Signing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A Customs Brokerage, Inc. is running and its propensity to invest more and deepen its relationship with JivoChat , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A Customs Brokerage, Inc. revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A Customs Brokerage, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, A Customs Brokerage, Inc. implemented JivoChat on its public website to capture and manage inbound customer inquiries. The deployment centers on JivoChat, a Chatbots and Conversational AI solution, embedded as a web widget across key site pages at https://www.acb-us.com/.
The implementation uses the vendor's cloud-hosted chat widget and agent console to provide real-time chat sessions, canned responses, chat transcripts, and visitor presence indicators, consistent with Chatbots and Conversational AI functional patterns. JivoChat was configured for web-based session routing and agent assignment, with standard features enabled for operator concurrency and transcript logging.
Operational scope is focused on customer-facing functions, primarily customer service and inquiry handling, staffed by internal agents within the company. Governance is managed through centralized administration of chat accounts and response templates, with incident handling workflows routed through the chat console as the first touchpoint.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, A Customs Brokerage, Inc. implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is referenced on the company website and was adopted to support collaboration across client services, operations, and administrative functions at the 120 person professional services firm.
The Microsoft 365 deployment emphasizes cloud-native collaboration capabilities common to the Collaboration category, including hosted email, SharePoint Online document libraries, Teams-based communication and OneDrive file synchronization to enable centralized content management, team chat, and meeting workflows. User provisioning and access control were aligned with Microsoft 365 directory services to manage accounts and permissions, and the platform is surfaced on the public website to support client facing content and contact workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2019 | 2019 |
In 2019, A Customs Brokerage, Inc. deployed DocuSign eSignature on its website. The deployment leveraged Digital Signing capabilities to capture client agreements, customs brokerage forms, and shipment documentation for customer facing workflows.
DocuSign eSignature was configured to support embedded signing sessions, reusable templates, automated signature routing, signer authentication, and system generated audit trails to meet compliance needs. Configuration included branded signing experiences and envelope management aligned to the document classes used by brokerage operations.
The implementation is hosted as an embedded web signing integration on the public site, providing client initiated signature flows and internal initiation by operations and customer service teams. Governance adjustments included establishing electronic signature policies, retention of signed documents, and audit trail review processes to align signature workflows with customs and shipment documentation requirements.
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Web Content Management | Content Management |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Global Trade Management | SCM |
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2014 | 2014 |
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Logistics Management | SCM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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