Norwich, 6360, CT,
United States
A & R Appliance Parts & Service Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A & R Appliance Parts & Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 A & R Appliance Parts & Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A & R Appliance Parts & Service has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, DispatchTrack for Transportation Management in 2019, CallRail Call Tracking for Call Tracking and Recording in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A & R Appliance Parts & Service is running and its propensity to invest more and deepen its relationship with Google , DispatchTrack , CallRail or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A & R Appliance Parts & Service revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A & R Appliance Parts & Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DispatchTrack | Legacy | DispatchTrack | Transportation Management | SCM | n/a | 2019 | 2019 |
In 2019, A & R Appliance Parts & Service implemented DispatchTrack, deploying DispatchTrack to support its Transportation Management needs for field service and parts delivery. The implementation is surfaced through their website where customers and staff access a DispatchTrack login portal, indicating a web hosted interface for delivery tracking and appointment visibility.
Configuration emphasized Transportation Management capabilities commonly used in small retail service operations, including route and schedule management, real time delivery tracking, appointment booking, driver assignment, and proof of delivery workflows. Operational coverage centers on service and parts fulfillment teams, with governance and process changes directed at dispatcher workflows and driver tasking to standardize delivery execution and customer access via the DispatchTrack portal.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2014 | 2014 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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