Puyallup, 98373, WA,
United States
A Step Ahead In Pierce County Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A Step Ahead In Pierce County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17 A Step Ahead In Pierce County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A Step Ahead In Pierce County has purchased the following applications: ChatSupport Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, Microsoft SharePoint for Enterprise Content Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A Step Ahead In Pierce County is running and its propensity to invest more and deepen its relationship with ChatSupport , Microsoft , Global Payments or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A Step Ahead In Pierce County revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A Step Ahead In Pierce County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChatSupport | Legacy | ChatSupport Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, A Step Ahead In Pierce County deployed ChatSupport Live Chat on its public website. ChatSupport Live Chat, categorized as Chatbots and Conversational AI, was implemented as a browser-embedded widget to provide real-time messaging, basic conversational flows, and transcript capture for web visitors. The deployment focused on client intake and online community engagement use cases for the nonprofit, aligning ChatSupport Live Chat and the Chatbots and Conversational AI capability with client services and outreach functions.
Configuration prioritized a lightweight agent console for frontline staff, templated responses to streamline recurring inquiries, and chat transcript retention to support follow up and case tracking. Operational ownership was concentrated in client services and community outreach teams, with staff sharing operator responsibilities and managing web inquiries through the ChatSupport Live Chat console. Governance emphasized simple role-based access and minimal admin configuration appropriate for a 17 person organization.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Donor and Fundraising Management | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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