Charlotte, 28212, NC,
United States
AAA Carolinas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AAA Carolinas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 AAA Carolinas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AAA Carolinas has purchased the following applications: Microsoft Azure Blob Storage for Cloud Storage in 2021, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AAA Carolinas is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AAA Carolinas revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AAA Carolinas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Blob Storage | Cloud Storage | IaaS | n/a | 2021 | 2021 |
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 | In 2016, AAA Carolinas implemented Salesforce Field Service (ex ClickSoftware) to centralize and operationalize roadside assistance dispatch across North Carolina and South Carolina. The deployment targeted Field Service Management for coordination of multiple independent towing companies and mobile technicians to deliver tows, tire changes, key-makes, lockouts, jumpstarts and battery installations while maintaining member communication and service visibility. The implementation configured core Field Service Management capabilities including a dispatch console for assignment and real-time scheduling of service appointments, work order orchestration, resource and territory management, and mobile technician access for field updates. Agents worked as Field Service Lightning agents in dispatch and operated on a Salesforce database to create and track service appointments, update member records, and record incident details. Operational coverage included dispatching service providers across different cities in both states, supporting member services and roadside assistance business functions and coordinating third party towing vendors as service resources. Governance centered on standardized dispatch workflows and member communication protocols, with dispatch agents using FSL work consoles to update members on ETA and service progress and to log service outcomes. |
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