AbacusNext
4850 Eastgate Mall,
San Diego, 92121, CA,
United States
San Diego, 92121, CA,
United States
1 800-726-3339
Professional Services
AbacusNext Technographics
AbacusNext Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AbacusNext and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 520 AbacusNext employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AbacusNext has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, Hubspot Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AbacusNext is running and its propensity to invest more and deepen its relationship with Oracle , HubSpot , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AbacusNext revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AbacusNext intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AbacusNext Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
In 2018 AbacusNext implemented Oracle NetSuite ERP. The deployment targeted ERP Financial capabilities to centralize accounting, invoice processing, and revenue management across the organization, and supported a United States based professional services business of about 520 employees.
Workstreams included building data pipelines and ingestion automation using Python, and designing ETL and data mappings for data migration from existing source systems. Development delivered Javascript modules to orchestrate NetSuite ERP and CRM data synchronization, enabling bulk imports and programmatic data syncs. Oracle NetSuite ERP configuration work also encompassed master data management, report development, and ongoing troubleshooting processes.
Integrations were implemented across multiple APIs to synchronize data with Salesforce, Zendesk, and other operational systems, and to feed analytics into Domo BI. The technical architecture used Azure SQL databases as staging and persistence layers, with automated ETL flows feeding NetSuite and BI reporting. The integration pattern emphasized API-first ingestion, scripted transformation using Python, and incremental data syncs coordinated by Javascript modules.
Operational coverage spanned finance, sales operations, and customer support, with process changes to centralize master records and standardize data mappings. Governance focused on data quality controls, error handling workflows, configuration ownership for ETL pipelines and Azure SQL schema, and maintenance of Domo BI reports. Implementation emphasis was on engineering-driven integration, ongoing data issue troubleshooting, and sustaining cross-system synchronization.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 AbacusNext deployed Hubspot Live Chat on its public website, implementing a customer-facing Chatbots and Conversational AI capability. Hubspot Live Chat was embedded as a site widget to capture inbound inquiries and drive conversational lead capture for marketing, sales, and customer support.
Configuration for Hubspot Live Chat centered on chat routing rules, canned responses, automated qualifying flows, and scripted agent handoffs, consistent with Chatbots and Conversational AI functional patterns. The implementation collects visitor contact details into the HubSpot platform and retains conversation transcripts and context to support follow up by revenue and support teams.
Operational governance places ownership with marketing operations which manages chat playbooks, session routing logic, and escalation procedures, while sales and support teams use the embedded chat console for real time engagement. The deployment is focused on AbacusNext website touchpoints and is structured to centralize conversational intake within the HubSpot environment.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, AbacusNext implemented Microsoft 365. The Microsoft 365 deployment was provisioned as a Collaboration platform for the professional services firm, covering an organization of approximately 520 employees. The presence of Microsoft 365 on AbacusNext's website indicates the platform is part of the company's public digital and employee collaboration footprint and supports business functions related to internal communications and content collaboration.
The implementation used core Microsoft 365 capabilities including Exchange Online for enterprise email, SharePoint Online for intranet and document management, Microsoft Teams for persistent chat and meetings, and OneDrive for file synchronization and sharing. Administration was managed through a centralized Microsoft 365 tenant with Azure Active Directory providing identity and access management, and governance focused on permissions, retention and collaboration policy enforcement consistent with Collaboration workloads. The configuration aligned AbacusNext Microsoft 365 Collaboration with corporate collaboration workflows and knowledge sharing across departments.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at AbacusNext
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Apps Being Evaluated by AbacusNext Executives
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FAQ - APPS RUN THE WORLD AbacusNext Technographics
AbacusNext is a Professional Services organization based in United States,
with around 520 employees and annual revenues of $90.0 million.
AbacusNext operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Hubspot Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
AbacusNext has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HubSpot and Microsoft.
AbacusNext recently adopted applications including
Ruby Live Chat in 2021, Hubspot Marketing Automation in 2021 and Hubspot Clearbit in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AbacusNext’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AbacusNext’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AbacusNext technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.