Santa Rosa, 95404, CA,
United States
Abc Business Forms Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Abc Business Forms and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Abc Business Forms employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abc Business Forms has purchased the following applications: Live Helper Chat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, FullStory for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abc Business Forms is running and its propensity to invest more and deepen its relationship with Live Helper Chat , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abc Business Forms revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abc Business Forms intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Live Helper Chat | Legacy | Live Helper Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Abc Business Forms implemented Live Helper Chat on its public website. Abc Business Forms uses Live Helper Chat, categorized as Chatbots and Conversational AI, to support customer service and sales inquiry handling via a web-embedded chat interface. The deployment emphasizes a lightweight implementation appropriate for a 13 employee manufacturing firm, focusing on real-time messaging, canned responses, and offline contact capture as core functional capabilities.
The implementation is executed through front-end embedding on the corporate site, with browser-based session handling and operator consoles for staff to manage conversations. Operational scope is limited to customer-facing website interactions, with internal staff routing chats and maintaining response templates, reflecting lightweight governance and manual escalation workflows typical for Chatbots and Conversational AI deployments.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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