Franklin, 37064, TN,
United States
ABC Docks Technographics
ABC Docks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ABC Docks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 ABC Docks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ABC Docks has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2016, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017, Cyren Inbox Security for Secure Email Gateways (SEGs) in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ABC Docks is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ABC Docks revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ABC Docks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ABC Docks Tech Stack and Enterprise Applications
ABC Docks AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, ABC Docks implemented LiveChat on their website, deploying the LiveChat solution from LiveChat, Inc. This implementation is a web‑hosted customer engagement instance for the US based distribution firm, leveraging a lightweight chat widget to provide real time website interaction in a small business operational context. The deployment aligns with the Chatbots and Conversational AI category and is focused on direct customer facing conversational flows rather than broader enterprise orchestration.
LiveChat is configured to support core Chatbots and Conversational AI functions common to web chat deployments, including real time messaging, canned responses and quick replies, visitor monitoring and chat transcripts for case continuity. Operational ownership is concentrated within front line customer support and sales functions at ABC Docks, with staff scheduling and simple routing rules used to assign incoming chats to available agents, and offline forms capturing leads when agents are unavailable. The implementation emphasizes website based conversational engagement and transcript retention for follow up, with no named backend system integrations specified in the source information.
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ABC Docks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
In 2017 ABC Docks implemented Microsoft Azure Cloud Services to host and run its public website, placing the deployment squarely within its Application Hosting and Computing Services footprint. The implementation addressed hosting and compute needs for customer-facing web content and lightweight distribution workflows tied to the company website.
The Microsoft Azure Cloud Services deployment combined managed platform and infrastructure capabilities, using hosted web application instances, virtualized compute for backend processes, and cloud storage for site assets. Configuration emphasized common cloud operational patterns for web hosting, including centralized content storage, managed provisioning of compute resources, and network configuration for public web access.
Operational responsibility for Microsoft Azure Cloud Services was retained by ABC Docks internal IT resources, with the operational scope limited to the website and adjacent digital services. This use of Microsoft Azure Cloud Services aligns ABC Docks Application Hosting and Computing Services with the business function of customer engagement and online order visibility through its website.
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Content Delivery Network | IaaS |
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2022 | 2022 |
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ABC Docks CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cyren | Legacy | Cyren Inbox Security | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2017 | 2017 |
In 2017, ABC Docks deployed Cyren Inbox Security. The implementation places Cyren Inbox Security as a Secure Email Gateways (SEGs) solution on the company website to protect email traffic for the United States based distribution business with approximately 10 employees. The deployment is visible in the website source and is oriented toward securing inboxes accessed via the corporate web presence.
Configuration focuses on category standard SEG capabilities including inbound spam and phishing filtering, malware and attachment scanning, URL and link protection, and content policy enforcement. Cyren Inbox Security is operated through a centralized management console for policy configuration, quarantine handling, and administrative controls, applied to corporate email accounts and webmail flows and administered by the small internal IT function. Operational scope is limited to the corporate email channel for the single US site, with governance centered on email policy enforcement and administrative oversight.
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IT Decision Makers and Key Stakeholders at ABC Docks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by ABC Docks Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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