Angeles, 2009,
Philippines
ABC Hotel Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ABC Hotel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 68 ABC Hotel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ABC Hotel Group has purchased the following applications: Triptease for Reservation and Booking Management in 2019, HiJiffy for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ABC Hotel Group is running and its propensity to invest more and deepen its relationship with Triptease , HiJiffy , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ABC Hotel Group revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ABC Hotel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Triptease | Legacy | Triptease | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, ABC Hotel Group implemented Triptease on its public website, using the Triptease Reservation and Booking Management solution to drive direct online bookings. The implementation is web centered, with Triptease embedded as a client side widget on the company website, enabling a direct booking flow, on site booking widget display, price and availability presentation, and on site messaging to influence conversion.
The deployment architecture is focused at the website layer and administered through the Triptease management interface, with configuration changes applied via the vendor console and delivered through the embedded script. Operationally the implementation covers the group web channel for ABC Hotel Group in the Philippines and impacts reservations operations, online sales and digital marketing workflows, with booking and rate controls managed through the Triptease configuration and the hotel group’s central booking operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HiJiffy | Legacy | HiJiffy | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, ABC Hotel Group deployed HiJiffy on its website. HiJiffy, a Chatbots and Conversational AI application, was embedded as a cloud-hosted web chat widget to capture guest inquiries, qualify booking intent, and surface FAQ responses. The deployment targeted online guest engagement for ABC Hotel Group in the Philippines via the company website, providing an automated front line for reservations and pre-arrival questions.
The implementation configured conversational workflows consistent with Chatbots and Conversational AI capabilities, including intent recognition, scripted booking assistance, automated FAQ resolution, and escalation paths to live staff. Operational ownership was positioned with guest services and reservations teams, and processes were adjusted to include chat handling, scripted response management, and content updates on the website chat interface. No named backend system integrations are specified in the provided source, so the architecture centers on the vendor hosted HiJiffy chat widget embedded on the site.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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