Dandenong, 3175, VIC,
Australia
ABCorp (formerly known as ABNote) Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ABCorp (formerly known as ABNote) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 ABCorp (formerly known as ABNote) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ABCorp (formerly known as ABNote) has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2010, Microsoft 365 for Collaboration in 2019, TeamSupport for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ABCorp (formerly known as ABNote) is running and its propensity to invest more and deepen its relationship with Microsoft , CodeTwo , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ABCorp (formerly known as ABNote) revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ABCorp (formerly known as ABNote) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, ABCorp, formerly known as ABNote, deployed Microsoft Dynamics AX as an ERP Financial system to centralize management of stock inventory, sales orders, and work orders. The deployment focused on manufacturing operations and production floor workflows, aligning inventory transactions with order processing activities.
The Microsoft Dynamics AX implementation emphasized core modules for inventory management, sales order processing, and production work order control. Configuration work concentrated on transaction-level stock control, sales order lifecycle orchestration, and work order tracking and status management to support shop floor operations and order fulfillment sequences.
Operational coverage included inventory, sales, and production teams, with coordination and ongoing management routed through an internal AX department that liaised with business process owners. Master data stewardship and daily operational procedures were handled within that governance structure to ensure consistency of stock and order records.
Governance and workflow changes were implemented through the AX department working with functional owners to standardize stock control and order handling processes, and to establish user responsibilities for inventory, sales orders, and work orders. Documentation and process orchestration were oriented around Microsoft Dynamics AX capabilities to embed ERP Financial controls into manufacturing operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, ABCorp (formerly known as ABNote) implemented TeamSupport to centralize web-based customer interactions. ABCorp implemented TeamSupport, a Customer Support application, to capture and manage inbound support requests originating from its corporate website, aligning the support channel with its manufacturing operations in Australia and a 300 employee headcount.
The deployment used a cloud-hosted TeamSupport instance embedded into the company website to ingest tickets, and it was configured to run core Customer Support workflows. Functional modules implemented included ticketing and case management, a customer self-service portal and knowledge base, SLA tracking and priority routing, and reporting and dashboards for support managers, reflecting standard Customer Support capabilities such as incident management, automated case routing, and escalation rules.
Operational ownership resides with the corporate customer service and support teams, with role-based access and triage workflows established for product and operations lines. Governance workstreams focused on process definition for ticket intake from the website, role assignments for triage and escalation, and configuration of SLA and reporting rules to support ongoing support operations across ABCorp's Australian sites.
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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