Abertay University
Abertay University Technographics
Abertay University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Abertay University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 508 Abertay University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abertay University has purchased the following applications: ExLibris Aleph for Library Management in 2018, Olark Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abertay University is running and its propensity to invest more and deepen its relationship with Ex Libris, a ProQuest Company , Olark , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abertay University revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abertay University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Abertay University Tech Stack and Enterprise Applications
Abertay University ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ex Libris, a ProQuest Company | Legacy | ExLibris Aleph | Library Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Abertay University implemented ExLibris Aleph as its Library Management application. ExLibris Aleph is deployed as the public online catalog on the Abertay University website and as the operational back office for the university library.
The implementation configures standard Library Management capabilities, with ExLibris Aleph providing cataloging, circulation, acquisitions, serials management and OPAC functionality. Metadata management and authority control workflows are embedded in the application configuration to support academic collections and searchability across the university catalog.
Aleph is integrated into the university website to present the public discovery layer while serving internal library workflows for check out, returns and collection maintenance. Operational coverage centers on the university library and library services teams, with the system used to support academic departments through catalog access and resource request workflows.
Governance is run through the library services function in coordination with university IT, focusing on centralized cataloging and circulation processes, role based access for library staff and staged rollout to campus library operations. Training and operational ownership are organized around library service lines to maintain catalog integrity and day to day circulation processing.
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Abertay University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Abertay University implemented Olark Live Chat on its public website to provide real time visitor engagement and web support. The deployment is centered on the Olark Live Chat widget embedded across key site pages, aligning the university with Chatbots and Conversational AI patterns for synchronous messaging and proactive outreach.
The Olark Live Chat implementation emphasizes standard conversational capabilities, including live operator console access, canned responses, chat transcripts, visitor monitoring, and proactive chat invitations. Olark Live Chat was configured to support real time messaging workflows and transcript retention for case handover and service tracking, reflecting typical Chatbots and Conversational AI functional modules.
Deployment architecture is implemented as a hosted, in page chat widget integrated into the Abertay University website, with client side script delivering the user interface and a cloud hosted Olark backend handling message routing. Operational scope focuses on web based student engagement, with use cases that include admissions inquiries, student services contact, and IT support triage to centralize initial web interactions within the Chatbots and Conversational AI layer.
Governance for the rollout established web services ownership, chat operator access controls, and simple escalation workflows to campus teams for follow up on complex queries. Configuration and ongoing administration emphasize message logging and transcript review to maintain service quality and continuity across responding departments.
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Abertay University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Abertay University implemented Microsoft 365 as its core Collaboration platform to support campus-wide academic and administrative communication. The Microsoft 365 deployment is surfaced on the Abertay University website and is positioned to provide unified email, document collaboration, and team workspaces for staff and students.
The implementation centers on Microsoft 365 core collaboration capabilities, including cloud-hosted Exchange for mail, SharePoint for intranet and document libraries, Teams for synchronous collaboration, and OneDrive for personal file storage. Configuration work focused on tenant-level provisioning, site and team structure for academic schools and administrative departments, and content classification and sharing policies aligned with higher education workflows.
Integration work emphasized exposing Microsoft 365 functionality on the public and intranet site to enable authenticated document access and course or department communications via the university website. Governance included role-based access controls, account lifecycle procedures for staff and students, and scoped content governance to manage collaboration spaces across academic and administrative business functions.
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Abertay University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2008 | 2008 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Abertay University ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Abertay University IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Abertay University
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Abertay University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Abertay University IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Abertay University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Abertay University Technographics
Abertay University is a Education organization based in United Kingdom,
with around 508 employees and annual revenues of $120.0 million.
Abertay University operates a diverse technology stack with applications such as
ExLibris Aleph, Olark Live Chat and Microsoft 365,
covering areas like Library Management, Chatbots and Conversational AI and Collaboration.
Abertay University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ex Libris, a ProQuest Company, Olark and Microsoft.
Abertay University recently adopted applications including
TOPdesk in 2021, Walls.io in 2020 and Olark Live Chat in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Abertay University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Abertay University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Abertay University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.