Lusaka, 10101,
Zambia
Absa Bank Zambia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Absa Bank Zambia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Absa Bank Zambia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Absa Bank Zambia has purchased the following applications: Adobe Experience Manager for Digital Asset Management in 2023, Doxim Striata Digital Customer Communication for Customer Engagement in 2022, Amazon EC2 for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Absa Bank Zambia is running and its propensity to invest more and deepen its relationship with Adobe Systems , Doxim , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Absa Bank Zambia revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Absa Bank Zambia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Doxim | Legacy | Doxim Striata Digital Customer Communication | Customer Engagement | CRM | n/a | 2022 | 2022 |
In 2022 Absa Bank Zambia implemented Doxim Striata Digital Customer Communication to manage on-site customer communications, deploying the application as a web-delivered layer for digital engagement. The deployment uses Doxim Striata Digital Customer Communication within a Customer Engagement context to present personalized, rendered communications on the bank website and to centralize customer-facing correspondence for retail channels.
The implementation foregrounded template and content management capabilities, using template-driven document rendering, channel-specific output rules, and personalization tokens consistent with Customer Engagement workflows. Configuration emphasized reusable templates, content versioning, and a preference-driven delivery model, with the Doxim Striata Digital Customer Communication instance governing content presentation and segmentation logic for web and electronic channels.
Integration scope is explicitly web channel integration, with the application instrumented on the Absa Bank Zambia website to deliver authenticated and anonymous customer-facing messages and notices. Operational coverage centers on customer service and retail banking functions that publish account notices, marketing communications, and service messages through the bank website, leveraging the application to unify formatting and delivery across those touchpoints.
Governance and rollout focused on centralized content ownership, role-based administrative controls, and consent and preference management to align communications with customer opt-in status. The project established template governance and editorial workflows for web-published communications, enabling controlled updates to customer-facing messaging without requiring changes to underlying web code.
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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