Abu Dhabi, 52150,
United Arab Emirates
Abu Dhabi Food Control Authority Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Abu Dhabi Food Control Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Abu Dhabi Food Control Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abu Dhabi Food Control Authority has purchased the following applications: Microsoft SharePoint for Enterprise Content Management in 2017, Oracle Siebel for CRM in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abu Dhabi Food Control Authority is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abu Dhabi Food Control Authority revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abu Dhabi Food Control Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel | CRM | CRM | Fujitsu | 2015 | 2015 |
In 2015, Abu Dhabi Food Control Authority engaged Fujitsu to implement Oracle Siebel as its CRM to manage customer-facing operations associated with food safety inspections across the Abu Dhabi emirate. The engagement was scoped to support the Authority’s AIRS project, tying CRM capabilities directly to regulatory inspection workflows for manufacturing and distribution oversight.
Fujitsu configured Oracle Siebel to provide centralized contact management, case and inspection lifecycle management, inspection scheduling and service request tracking, along with workflow automation and compliance-oriented activity logging. Configuration emphasis was on inspection case handling, evidence capture and structured service requests, aligning Siebel’s service and workflow modules with regulatory inspection processes.
Operational coverage targeted inspection teams, field operations, regulatory affairs and customer service functions responsible for livestock oversight and food quality assurance. The implementation was positioned to support sustainable livestock development programs and to improve controls over meat and milk quality within the emirate through unified customer and case records.
Deployment and governance were managed under the AIRS project framework with Fujitsu leading system configuration and rollout activities, and with process alignment to existing inspection procedures and regulatory workflows. The project forms part of the Authority’s efforts to achieve sustainable livestock development and to ensure better quality meat and milk in the emirate.
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