Doral, 33122-1941, FL,
United States
ACD Systems Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ACD Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 ACD Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ACD Systems has purchased the following applications: Chatlio for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015, OneSignal for Customer Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ACD Systems is running and its propensity to invest more and deepen its relationship with Chatlio , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ACD Systems revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ACD Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chatlio | Legacy | Chatlio | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, ACD Systems deployed Chatlio on its public website. Chatlio is used as a website-embedded live chat solution within the Chatbots and Conversational AI category, providing real-time visitor messaging directly from the site.
The deployment is implemented as a client-side widget that connects website visitors to a browser-based agent console, consistent with small company operational scale. Functional configuration focused on conversational workflows, including live chat handling, canned responses and visitor context capture to support customer support and lead capture business functions. Operational governance is handled through Chatlio administrative controls for agent assignment and chat routing, with iterative tuning of response templates; no external integrations are documented in the provided source.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneSignal | Legacy | OneSignal | Customer Engagement | CRM | n/a | 2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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