New Delhi, 110015,
India
Ace Ortho Care Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ace Ortho Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Ace Ortho Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ace Ortho Care has purchased the following applications: Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021, Phonon Contact Centre Automation for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ace Ortho Care is running and its propensity to invest more and deepen its relationship with Google , Phonon Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ace Ortho Care revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ace Ortho Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Phonon Communications | Legacy | Phonon Contact Centre Automation | Call Center | CRM | n/a | 2019 | 2019 | In 2019 Ace Ortho Care deployed Phonon Contact Centre Automation on its website. Phonon Contact Centre Automation, classified as Call Center, was provisioned to provide a web-facing contact channel for the company and to support customer service and order inquiry business functions for its 20-person distribution operation. The implementation emphasized core Call Center capabilities. Configuration included web click-to-call and inbound call routing, queue management, an agent console with skill-based routing, and basic reporting and callback scheduling automation, reflecting typical module selection for a small distributor using a lightweight cloud-hosted architecture. Integration work centered on embedding Phonon Contact Centre Automation into the Ace Ortho Care website to capture live customer engagement from web contact forms and real-time voice sessions. Operational scope covered customer service and order processing teams, with governance focused on agent provisioning, simple escalation workflows, and a phased rollout across customer-facing staff. |
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