Achilles
30 Western Avenue, Milton Park, Abingdon,,
Oxfordshire, OX14 4SH,
United Kingdom
Oxfordshire, OX14 4SH,
United Kingdom
44 12 3586-1118
Professional Services
Achilles Technographics
Achilles Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Achilles and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Achilles employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Achilles has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2020, Hubspot Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Achilles is running and its propensity to invest more and deepen its relationship with Oracle , Edenred , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Achilles revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Achilles intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Achilles Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Achilles implemented Oracle NetSuite ERP. Oracle NetSuite ERP, an ERP Financial application, was provisioned to centralize finance operations across the UK professional services firm of approximately 500 employees, with initial emphasis on Accounts Payable execution and system administration.
The implementation concentrated on core financial modules, including Accounts Payable ledger configuration, general ledger structure, invoice capture and approval workflows, vendor master maintenance and payment scheduling. Configuration work included role based access control, custom forms and fields, saved searches and report configuration to support AP processing and month end close routines, together with ongoing NetSuite tenant administration responsibilities.
Operational ownership included an Accounts Payable team overseen to ensure all accounts payable responsibilities are undertaken to a high standard, combined with provision of full NetSuite administrative support to the organisation. Governance incorporated defined approval chains, segregation of duties controls and documented AP workflow procedures to standardize processing and administrative change control for Oracle NetSuite ERP.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edenred | Legacy | Reward Gateway Employee Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2020 | 2021 |
In 2020, Achilles deployed Reward Gateway Employee Reward and Recognition on its website. The implementation is classified as Employee Recognition and Rewards Management and supports HR and people operations for the UK professional services firm.
The deployment of Reward Gateway Employee Reward and Recognition included standard Employee Recognition and Rewards Management capabilities such as peer to peer recognition workflows, a rewards catalog and points management, redemption and voucher fulfillment workflows, a social recognition feed, and an administrative console for program configuration and reporting. Configuration work centered on program rules, reward tiers, and manager approval workflows aligned with HR and internal communications processes.
The public deployment is hosted via Achilles' Reward Gateway site and the source URL surfaces an authentication start page, indicating controlled web access for employees through the corporate site. Operational coverage is focused on HR, people operations, and internal communications across the organization, with governance responsibilities retained by HR for moderation, program configuration, and ongoing administration of the Reward Gateway Employee Reward and Recognition platform.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Achilles deployed Hubspot Live Chat on its public website, adopting the Hubspot Live Chat application as part of its Chatbots and Conversational AI footprint. The implementation is a web‑centric deployment surfaced across Achilles.com to capture real time visitor conversations and route inquiries into a centralized conversation inbox for operational teams.
The deployment leverages standard Chatbots and Conversational AI capabilities including a live chat widget, automated greeting flows, pre chat contact capture, canned responses, and structured agent handoff to support human assisted conversations. Operational scope centers on customer support, marketing, and sales contact capture on the corporate site, with governance focused on chat ownership, response playbooks, and inbox routing rules to align digital engagement with existing web channel workflows.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2024 | 2024 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2021 | 2021 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2018 | 2018 |
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Test Automation Platform | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Achilles
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Achilles Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Achilles Technographics
Achilles is a Professional Services organization based in United Kingdom,
with around 500 employees and annual revenues of $150.0 million.
Achilles operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Reward Gateway Employee Reward and Recognition and Hubspot Live Chat,
covering areas like ERP Financial, Employee Recognition and Rewards Management and Chatbots and Conversational AI.
Achilles has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Edenred and HubSpot.
Achilles recently adopted applications including
Zoominfo Platform in 2024, Selenium WebDriver in 2022 and Hubspot Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Achilles’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Achilles’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Achilles technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.