Indian Trail, 28079, NC,
United States
ACI Design Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ACI Design and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 ACI Design employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ACI Design has purchased the following applications: Zoho Mail for Collaboration in 2017, WooCommerce for eCommerce in 2021, Automattic Jetpack CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ACI Design is running and its propensity to invest more and deepen its relationship with Zoho Corp. , Automattic , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ACI Design revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ACI Design intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Mail | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, ACI Design implemented Zoho Mail as its Collaboration platform to centralize business email and to route website inquiries. Zoho Mail is used to host email for the acidesign.com domain and to support both client-facing communications and internal collaboration workflows.
The deployment follows a SaaS hosted email architecture with domain MX record configuration and mailbox provisioning managed through the Zoho Mail admin console. Functional capabilities in use include webmail access, SMTP and IMAP connectivity, calendar and contacts for basic team coordination, and standard spam and mail routing controls. The service is integrated with the company website to capture contact form submissions into corporate mailboxes, and administrative governance is scoped to lightweight account provisioning and mailbox configuration processes appropriate for a 10 person professional services firm.
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021 ACI Design implemented WooCommerce to add eCommerce functionality to its corporate website and capture client orders through the site. The deployment of WooCommerce provides ACI Design with a web native eCommerce capability for product and service listings and online order capture.
Deployment is implemented as the WooCommerce plugin supplied by Automattic and integrated into the site content management layer. Functional modules configured include product catalog and service listings, shopping cart and checkout flows, order management, and basic inventory and pricing configuration, reflecting core eCommerce capabilities. WooCommerce configuration is managed through the site administrative interface to publish offerings and control storefront behaviors.
Operational ownership is concentrated within ACI Design web operations and client services for content updates and order processing, appropriate to the company size. Governance and workflow emphasis is on site level controls, content publishing approvals, and administrative role management inside WooCommerce. The implementation centralizes online sales and client order capture on the website, aligning the WooCommerce application with ACI Design eCommerce and client facing business functions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018, ACI Design deployed Automattic Jetpack CRM on their website. The Automattic Jetpack CRM instance functions as the company’s primary CRM for client and lead management within their professional services operations.
The implementation configures core CRM capabilities including contact and organization record management, web form lead capture aligned with site interactions, opportunity pipeline staging for tracking prospective work, and contact segmentation to support client communications. Automation and workflow rules are applied to standardize follow up and contact enrichment steps consistent with a small firm operating model. The Automattic Jetpack CRM configuration emphasizes site-integrated data capture and centralized client profiles.
Operational scope covers client facing teams and account management workflows, consolidating contact histories and inquiries captured through the company website. Governance focused on standardizing data entry practices and routing rules, with administrative controls maintained by the internal team. The deployment is web-hosted and site-embedded, aligning the Automattic Jetpack CRM application with the ACI Design website for end to end lead capture and client lifecycle tracking.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Apps Development | PaaS |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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