Acko General Insurance
Hustlehub Tech Park Building, #36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, ITI Layout, 1st Sector, HSR Layout,
Bengaluru, 560102,
India
Bengaluru, 560102,
India
91 1800 266 2256
Insurance
Acko General Insurance Technographics
Acko General Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Acko General Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Acko General Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Acko General Insurance has purchased the following applications: In-House Insurance Claims Management for Insurance Claims Management in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2024, Contentful Content Platform for Web Content Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Acko General Insurance is running and its propensity to invest more and deepen its relationship with In-House Applications , Cisco Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Acko General Insurance revenues, which have grown to $340.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acko General Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Acko General Insurance Tech Stack and Enterprise Applications
Acko General Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| In-House Applications | Legacy | In-House Insurance Claims Management | Insurance Claims Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Acko General Insurance deployed an In-House Insurance Claims Management application to centralize claims handling across Auto, Life, and Health lines of business. The In-House Insurance Claims Management implementation was built to operate alongside Acko’s SureOS Policy Administration Platform, with the claims stack explicitly leveraging SureOS replay capability to regenerate full transaction history from Day 1 for audit and regulatory reporting purposes, supporting Insurance Claims Management functional workflows and regulatory traceability.
The implementation included modular AI and automation components within the In-House Insurance Claims Management application, notably an agentic AI claims assessment system named Steer using YOLO, CLIP, and Google Gemini, a Fraud Detection module that analyzes policy documents and incident details together with AI-generated assessments, an OCR-to-queryable pipeline feeding a vector database, and an ICD-10 classifier for free-text medical coding. Teams delivered an Agentic Tele-MER capability converting MP3 to transcript to actor-segmented summaries for compliance and audit, and a staged Auto FFv2 release approach to break claims capabilities into independently releasable modules.
Integration and operational coverage centered on tight coupling with SureOS as the policy administration backbone, enabling cross-team data replay for financial reporting accuracy and consistent transaction provenance across Auto, Life, and Health. Operational build and delivery were run from Bengaluru with dedicated squads including a six-engineer post-policy team created by rebalancing headcount, and claims development moved from maintenance into focused AI development for Health and Auto LOBs.
Governance and process changes accompanied the technical build, with cross-team replay workflows instituted to support IRDA financial reporting accuracy, and a post-policy knowledge base established to standardize Health and Life post-policy workflows. Outcomes recorded in the program are explicit, including driving reporting accuracy to 99% plus for Life Life 99% Health 99.2% Auto 99% across affected lines of business, a 64% reduction in customer tickets from baseline with average turnaround time improved to one day, and Steer achieving 74% damage identification accuracy.
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Insurance Policy Administration | ERP Services and Operations |
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2021 | 2021 |
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Acko General Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2024 | 2024 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Acko General Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentful GmbH | Legacy | Contentful Content Platform | Web Content Management | Content Management | n/a | 2024 | 2024 |
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Acko General Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2017 | 2017 |
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Acko General Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Acko General Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Acko General Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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Acko General Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Acko General Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Actuarial Pricing & Strategy | Non Manager | Risk | |
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Senior Vice President- Health underwriting and claims | VP | Risk | |
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Manager Operations | Manager | Operation | |
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Senior Manager Actuarial - Reserving | Manager | Risk | |
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Director - Claims | Director | Risk | |
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Claims Operations Manager | Manager | Risk | |
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Apps Being Evaluated by Acko General Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Acko General Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Acko General Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Acko General Insurance Technographics
Acko General Insurance is a Insurance organization based in India,
with around 3000 employees and annual revenues of $340.0 million.
Acko General Insurance operates a diverse technology stack with applications such as
In-House Insurance Claims Management, Cisco Webex Meetings and Contentful Content Platform,
covering areas like Insurance Claims Management, Audio Video and Web Conferencing and Web Content Management.
Acko General Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, Cisco Systems and Contentful GmbH.
Acko General Insurance recently adopted applications including
Cisco Webex Meetings in 2024, Contentful Content Platform in 2024 and Salesforce Sales Cloud in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Acko General Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Acko General Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Acko General Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.