ACMI Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ACMI Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 ACMI Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ACMI Group has purchased the following applications: Microsoft 365 for Collaboration in 2019, LianaMailer for Marketing Automation in 2018, Cherwell ITIL for Incident Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ACMI Group is running and its propensity to invest more and deepen its relationship with Microsoft , Liana Technologies , Ivanti or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ACMI Group revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ACMI Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Liana Technologies | Legacy | LianaMailer | Marketing Automation | CRM | n/a | 2018 | 2018 |
In 2018, ACMI Group implemented LianaMailer and introduced Marketing Automation capabilities directly into its corporate website. The deployment used LianaMailer from Liana Technologies as a cloud delivered application embedded on site pages to capture subscriptions and execute email sends. Implementation emphasized web form embedding, template driven campaign sends, and recipient list management tied to website interactions.
Functional modules configured included email campaign management, a template library, list segmentation, autoresponder and workflow automation, and tracking for web sourced leads, consistent with Marketing Automation functional patterns. Operational ownership rested with the marketing and client services functions in France, with rollout staged across site sections to align content approval processes and opt in governance. The configuration centralized campaign orchestration inside LianaMailer and prioritized consent capture on web forms as part of campaign workflows.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ivanti | Legacy | Cherwell ITIL | Incident Management | ITSM | n/a | 2014 | 2014 |
In 2014, ACMI Group implemented Cherwell ITIL for Incident Management to centralize IT service desk handling of requests and incidents. The deployment targeted a 50 person professional services firm in France and was scoped to bring consistent ticketing and incident workflows to the company IT function.
The Cherwell ITIL implementation focused on core incident and request management capabilities, including ticket lifecycle orchestration, configurable workflows, service catalog driven request fulfillment, and SLA tracking. Cherwell ITIL was configured to support ITIL aligned incident handling, prioritization, categorization and escalation procedures used by the service desk.
Operationally, ACMI Group managed requests and incidents with GLPI, HPSM and Cherwell, resulting in an environment where Cherwell ITIL operated alongside GLPI and HPSM for distinct request streams and historical records. The implementation narrative indicates coexistence of multiple ticketing systems within IT rather than immediate consolidation to a single tool.
Governance and process work accompanied the technical deployment, with ticket ownership rules, incident lifecycle policies and standard operating procedures updated to reflect Cherwell ITIL workflows. Rollout and configuration were concentrated on the IT support teams, supported by documentation and training to standardize use of Cherwell ITIL across the service desk.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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