Acoustical Solutions
2420 Grenoble Rd,
Richmond, 23294, VA,
United States
Richmond, 23294, VA,
United States
1 833-803-4586
Retail
Acoustical Solutions Technographics
Acoustical Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Acoustical Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Acoustical Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Acoustical Solutions has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2017, LiveChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Acoustical Solutions is running and its propensity to invest more and deepen its relationship with Microsoft , LiveChat, Inc. , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Acoustical Solutions revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acoustical Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Acoustical Solutions Tech Stack and Enterprise Applications
Acoustical Solutions ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Acoustical Solutions implemented Microsoft Dynamics NAV to centralize ERP Financial controls across its retail operations and manufacturing/install activities. The deployment positioned Microsoft Dynamics NAV as the primary NAV accounting software used by the accounting department, where the Accounting Supervisor manages day-to-day accounting functions, bank reconciliation, general ledger reconciliation, payroll, and month-end closing ledger entries. Operational scope emphasized accounting and payroll functions and included routine margin analysis for manufacturing and install work.
Functional configuration emphasized General Ledger, Bank Reconciliation, Payroll, and financial reporting capabilities, with cost-accounting workflows used to analyze daily and monthly margins for manufacturing and installation jobs consistent with ERP Financial capabilities. Microsoft Dynamics NAV served as the system of record for accounting transactions at the 150-employee Acoustical Solutions US operations, and governance centered on centralized month-end close procedures and reconciliations executed by the Accounting Supervisor and the accounting department within the Microsoft Dynamics NAV environment.
|
Acoustical Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Acoustical Solutions implemented LiveChat on its website to provide real time customer engagement and lead capture. LiveChat is deployed as a Chatbots and Conversational AI solution that connects web visitors to Acoustical Solutions customer support and sales functions through an embedded chat widget, establishing the relationship Acoustical Solutions LiveChat Chatbots and Conversational AI customer support.
The deployment follows a SaaS, cloud hosted model with the LiveChat embeddable JavaScript widget installed site wide, supporting real time messaging, automated chat routing, canned responses, transcript capture, and basic chatbot automation consistent with the Chatbots and Conversational AI category. Operational ownership sits with internal customer service and marketing teams, and the implementation focuses on web channel coverage for customer inquiries and pre sales conversations, with configuration centered on agent queues, canned reply libraries, and transcript logging for downstream CRM or support workflows.
|
Acoustical Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Acoustical Solutions implemented Microsoft 365 to provide Collaboration capabilities across the organization. The deployment of Microsoft 365 established a unified platform for productivity, email, file sharing and real time communication to support day to day operations.
The company uses Microsoft 365 on its website and within internal teams, indicating a blended use that spans public facing presence and employee collaboration. The Microsoft 365 implementation leverages core Collaboration capabilities common to the suite, including email, SharePoint based document storage, OneDrive file sync and Teams messaging, to support document management, team communication and intranet style content.
Administration and configuration are organized to serve a mid market retail environment of approximately 150 employees, with governance focused on centralized administration, access and sharing controls, and retention policies applied across sales, operations and administrative functions in the United States. Rollout patterns for a company of this size typically emphasize user provisioning, mailbox and site configuration, and baseline security and compliance settings to align Collaboration use with business processes.
Acoustical Solutions Microsoft 365 Collaboration supports business functions including internal communications, document and content management, and the company website presence, aligning the application to both employee productivity workflows and external facing information delivery.
|
Acoustical Solutions eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2015 | 2015 |
|
Acoustical Solutions SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transportation Management | SCM |
|
2020 | 2020 |
|
Acoustical Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Tracking and Recording | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
Acoustical Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Acoustical Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
COO | CXO | Finance | |
|
|
|
CRM/ERP Manager | Manager | IT | |
|
|
|
National Sales Manager | Manager | Sales | |
|
|
|
Sales Manager | Manager | Sales | |
|
|
|
Sales Manager | Manager | Sales | |
|
Apps Being Evaluated by Acoustical Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Acoustical Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Acoustical Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Acoustical Solutions Technographics
Acoustical Solutions is a Retail organization based in United States,
with around 150 employees and annual revenues of $25.0 million.
Acoustical Solutions operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, LiveChat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Acoustical Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and LiveChat, Inc..
Acoustical Solutions recently adopted applications including
Klaviyo in 2022, LiveChat in 2021 and Constant Contact Email Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Acoustical Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Acoustical Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Acoustical Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.