ActionAid
11 Cradock Av 4Th Floor Jhi Bldg,
Johannesburg, 2196,
South Africa
Johannesburg, 2196,
South Africa
27 1173 14500
Professional Services
ActionAid Technographics
ActionAid Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ActionAid and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 31 ActionAid employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ActionAid has purchased the following applications: Infor SunSystems for ERP Financial in 2000, Microsoft 365 for Collaboration in 2017, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ActionAid is running and its propensity to invest more and deepen its relationship with Infor , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ActionAid revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ActionAid intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ActionAid Tech Stack and Enterprise Applications
ActionAid ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2000 | 2001 |
In 2000, ActionAid implemented Infor SunSystems as its ERP Financial application for its South Africa office. The implementation centralized core finance operations for the 31-employee country office, consolidating routine accounting and statutory workflows under a single financial application. The deployment covered the finance and payroll functions and provided a single system of record for monthly and quarterly reporting.
Configuration focused on standard ERP Financial modules, including the general ledger, accounts payable, cash management, and payroll capabilities within Infor SunSystems. Functional processes implemented include preparation of monthly expenditure reports, monthly cash book maintenance, processing payments to creditors, bank reconciliation, petty cash reconciliations and maintaining the petty cash book, partner assessment reporting, and preparation of quarterly management reports. The payroll configuration supports processing payroll and compiling monthly payments and submissions to SARS for SDL, tax and UIF, with routines for ensuring proper supporting documentation for all payments and accounting entries.
Operational workflows were designed to enforce documentation control and transactional accuracy, staff responsibilities include following up with internal and external customers for missing invoices and assisting with the input of accounting entries into the SUN System. The rollout was scoped to finance and partner-facing teams within the South Africa office and included monthly reconciliation cycles and routine ad hoc accounting duties embedded into application processes. Operational coverage included payment and reporting workflows required for statutory submissions to SARS implemented through the system's reporting and payment modules.
Governance emphasized monthly reconciliations, bank reconciliations, petty cash controls, and documentation review checkpoints to support accurate monthly expenditure and quarterly management reporting. Finance team activities formalized follow up procedures for missing supporting documents and retained responsibility for entering accounting transactions into Infor SunSystems while maintaining audit trails for creditor payments and payroll submissions.
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ActionAid Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, ActionAid deployed Microsoft 365 to establish a cloud-first Collaboration platform for its South Africa operations. ActionAid is using Microsoft 365 on its website, indicating a tenant-backed cloud deployment linked to its public presence and staff access. The deployment targets core productivity and collaboration needs for a 31-person professional services organization. The implementation emphasizes cloud-hosted services rather than on-premises infrastructure.
Microsoft 365 configuration reflects standard Collaboration modules, including Exchange Online for email, SharePoint Online for intranet and document libraries, Microsoft Teams for chat and meetings, and OneDrive for user file storage. Administration and governance are implemented through centralized tenant management, user provisioning workflows, and cloud collaboration controls consistent with Microsoft 365 deployments. The only documented integration point is the website-level exposure of Microsoft 365, no additional system integrations are specified. Operational coverage focuses on internal staff collaboration and professional services functions, with governance centered on account management and collaboration policy enforcement.
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ActionAid CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, ActionAid implemented Hotjar on its public website to capture qualitative visitor behavior and feedback. The deployment targeted Customer Experience use cases, positioning Hotjar as the primary tool for on-page behavioral analytics to inform the organization’s digital engagement, marketing, and user experience workstreams.
The implementation consisted of embedding the Hotjar tracking snippet across the site and configuring core Customer Experience capabilities such as session recordings, heatmaps, on-site surveys, and feedback widgets. Hotjar was configured using built-in controls for session sampling and data retention, and the application name Hotjar appears in configuration records and tag management where the snippet is hosted.
Operational scope focused on the public web estate and supported UX and digital teams responsible for content and engagement optimization. Governance was implemented through Hotjar account role controls and data collection settings to limit access to recordings and feedback, aligning tool configuration with organizational privacy and access policies.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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ActionAid ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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ActionAid PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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ActionAid IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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ActionAid CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at ActionAid
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Manager | Manager | Finance | |
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Financial Accountant | Manager | Finance | |
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IT Officer | Manager | IT | |
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Apps Being Evaluated by ActionAid Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ActionAid IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ActionAid digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ActionAid Technographics
ActionAid is a Professional Services organization based in South Africa,
with around 31 employees and annual revenues of $4.0 million.
ActionAid operates a diverse technology stack with applications such as
Infor SunSystems, Microsoft 365 and Hotjar,
covering areas like ERP Financial, Collaboration and Customer Experience.
ActionAid has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Microsoft and Contentsquare.
ActionAid recently adopted applications including
Adobe Experience Cloud in 2021, Pathwire MailJet in 2021 and Hotjar in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ActionAid’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ActionAid’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ActionAid technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.