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Acura Service Department
Location
1231 Us Highway 22,
Bridgewater, 08807-2964, NJ,
United States
Website
https://www.bridgewateracura.com/
Phone
1 908-704-8705
Artw industry
Automotive
Employee
Revenue

Acura Service Department Technographics

Acura Service Department Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Acura Service Department and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Acura Service Department employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Acura Service Department has purchased the following applications: CarNow MessageNow for Chatbots and Conversational AI in 2022, Algolia Search for Application, Web and Enterprise Search in 2016, CDK Roadster for eCommerce in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Acura Service Department is running and its propensity to invest more and deepen its relationship with CarNow , Algolia , CDK Global or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Acura Service Department revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acura Service Department intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Acura Service Department Tech Stack and Enterprise Applications

AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CarNow Legacy CarNow MessageNow Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, Acura Service Department at Bridgewater Acura implemented CarNow MessageNow on its customer-facing website. CarNow MessageNow is deployed as a Chatbots and Conversational AI solution to manage service customer messaging, supporting on-site conversational intake and appointment requests via an embedded web chat widget on service and contact pages. The deployment provides persistent session messaging between customers and service staff, enabling asynchronous follow up and chat transcript capture for service interactions. Functional capabilities in use include conversational intake workflows, automated capture of contact and appointment requests, and routing of messages to on-shift service advisors for real-time or delayed responses. The implementation is scoped to the single-site service department in the United States, impacting service desk and advisor communications, with local governance established for message handling, agent handoff workflows, and transcript retention to align messaging with existing service operations.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Algolia Legacy Algolia Search Application, Web and Enterprise Search Content Management n/a 2016 2016
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CDK Global Legacy CDK Roadster eCommerce eCommerce n/a 2018 2018
In 2018 Acura Service Department implemented CDK Roadster as its CDK Roadster eCommerce solution on the dealership website. The deployment places a customer-facing storefront and checkout directly on the Bridgewater Acura site, enabling online parts ordering, accessory sales, and service appointment capture through the dealership web channel. CDK Roadster functions as the primary eCommerce layer for the Acura Service Department, handling catalog presentation, shopping cart and payment workflows, and customer self-service interactions typical of the eCommerce category. The implementation is configured to support service desk and parts counter workflows, with order management and appointment booking surfaced to front-line service advisors and desk staff. Administration is handled within the dealership, with content and pricing controlled by service department personnel, and web storefront configuration maintained through the CDK Roadster administration interface. The solution is operated at the single-site dealership level for customer-facing sales and service intake, aligning the application, the Acura Service Department business function, and the dealership website.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2017 2017
Customer Experience CRM 2016 2016
Customer Support CRM 2013 2013
Marketing Analytics CRM 2021 2021
Marketing Analytics CRM 2016 2016
Sales Analytics CRM 2021 2021
Tag Management CRM 2013 2013
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2015 2015
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2017 2017
Cloud Storage IaaS 2017 2017
Content Delivery Network IaaS 2015 2015
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2018 2018

IT Decision Makers and Key Stakeholders at Acura Service Department

First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts

Apps Being Evaluated by Acura Service Department Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Acura Service Department IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Acura Service Department digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Acura Service Department Technographics
Acura Service Department is a Automotive organization based in United States, with around 25 employees and annual revenues of $3.0 million.
Acura Service Department operates a diverse technology stack with applications such as CarNow MessageNow, Algolia Search and CDK Roadster, covering areas like Chatbots and Conversational AI, Application, Web and Enterprise Search and eCommerce.
Acura Service Department has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as CarNow, Algolia and CDK Global.
Acura Service Department recently adopted applications including CarNow MessageNow in 2022, ComplyAuto Privacy in 2022 and Cloudflare CDN in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Acura Service Department’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Acura Service Department’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Acura Service Department technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.