Jacksonville, 32202-5184, FL,
United States
Adam Law Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Adam Law and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Adam Law employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Adam Law has purchased the following applications: Client Chat Live for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, CallRail Call Tracking for Call Tracking and Recording in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Adam Law is running and its propensity to invest more and deepen its relationship with Client Chat Live , ChatSupport , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Adam Law revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Adam Law intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Client Chat Live | Legacy | Client Chat Live | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Adam Law implemented Client Chat Live on its public website as the primary web-based client engagement channel. The deployment uses Client Chat Live within the Chatbots and Conversational AI category to capture inquiries and provide real-time conversational access to the firm for prospective and existing clients.
The implementation centers on an embedded website chat widget and the vendor console for configuration, leveraging conversational workflows such as canned responses, automated lead capture forms, chat transcripts, and offline message capture. Client Chat Live is provisioned to surface initial intake questions, route conversations to available staff, and persist conversation history for follow up and compliance review.
Operational coverage is scoped to the firm website and front-office client intake functions, supporting attorneys and administrative staff through agent login, role-based access to the chat console, and template-driven response flows. Governance is handled through a centralized admin configuration, where working hours, response templates, and escalation rules are configured to align chat routing with the firm’s intake process and staff availability.
Configuration and maintenance are focused on site-level embedding and console management, with staff training on response playbooks and transcript review to ensure consistent client communication. The implementation positions Client Chat Live as the firm’s conversational layer for website engagement, linking web visitors to Adam Law’s client intake and front-office communication workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Listing Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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