Addaction
67-69 Cowcross Street,
London, EC1M 6PU,
United Kingdom
London, EC1M 6PU,
United Kingdom
44 20 7251-5860
Healthcare
Addaction Technographics
Addaction Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Addaction and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1569 Addaction employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Addaction has purchased the following applications: Volunteer Impact for Volunteer Management in 2016, LiveChat for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Addaction is running and its propensity to invest more and deepen its relationship with Better Impact , LiveChat, Inc. , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Addaction revenues, which have grown to $113.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Addaction intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Addaction Tech Stack and Enterprise Applications
Addaction HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Better Impact | Legacy | Volunteer Impact | Volunteer Management | HCM | n/a | 2016 | 2016 |
In 2016, Addaction deployed Volunteer Impact from Better Impact on their website to centralize volunteer intake and public-facing volunteer registration. Addaction uses Volunteer Impact as its Volunteer Management application to support volunteer-facing sign up and coordination through an embedded web workflow.
Volunteer Impact was implemented to provide core Volunteer Management capabilities, including online volunteer recruitment and application intake, volunteer record management, scheduling and rostering, and communications workflows for coordination with community programs. The Volunteer Impact application is configured to operate as a web-hosted SaaS front end on Addaction’s site, maintaining volunteer profiles and activity logs consistent with volunteer coordination processes.
Operational responsibility for Volunteer Impact sits with volunteer coordination and community program teams, who use the system for day to day volunteer scheduling, outreach, and program delivery functions. Governance focuses on volunteer data stewardship and role based access controls within the Volunteer Impact environment, aligning system access to operational roles responsible for outreach, case support, and program administration.
|
Addaction AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Addaction implemented LiveChat on its website. LiveChat is deployed as a cloud-hosted website chat widget, operating within the Chatbots and Conversational AI category to provide real-time visitor engagement on addaction.org.uk. The deployment is oriented to support digital front-door interactions for healthcare support, with chat sessions handled by internal service teams. Functional use emphasizes synchronous messaging, proactive chat invitations, and routing sessions to human agents.
Configuration reflects common Chatbots and Conversational AI capabilities, including canned responses, chat transcript capture, and configurable agent routing to align with case handling workflows. The implementation is scoped to the public web channel and the digital support function, and it is governed through chat handling procedures and session escalation rules. LiveChat is instrumented on the site to centralize real-time user conversations and to provide recorded transcripts for operational review.
|
Addaction Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Addaction implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Addaction is a United Kingdom healthcare organization with 1,569 employees, and the Google Workspace deployment was provisioned as a centralized cloud hosted tenant to deliver unified email and productivity services across the organization.
The implementation leveraged core Google Workspace capabilities including Gmail for organization email, Google Calendar for scheduling, Google Drive and Shared Drives for cloud storage, Docs Sheets and Slides for real time coauthoring, and Google Meet for video conferencing. These functional modules enable content collaboration, document lifecycle workflows, and synchronous and asynchronous communications across clinical support and administrative teams.
Operational management is handled through the Google Admin console with role based user provisioning and group based access controls, following standard Collaboration category governance patterns. Identity and device management, mail routing and administrative policy enforcement are implemented as part of the cloud SaaS architecture, and the service is used across Addaction operations in the United Kingdom.
Google Workspace (Formerly Google G-Suite) supports internal communications, content creation and meeting orchestration business functions, and is surfaced on Addaction’s public website through standard collaboration and contact touchpoints. Governance focuses on centralized administration, access group policies and content sharing controls to align cross department collaboration and compliance needs.
|
Addaction IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Addaction
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Addaction Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Addaction IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Addaction digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Addaction Technographics
Addaction is a Healthcare organization based in United Kingdom,
with around 1569 employees and annual revenues of $113.7 million.
Addaction operates a diverse technology stack with applications such as
Volunteer Impact, LiveChat and Google Workspace (Formerly Google G-Suite),
covering areas like Volunteer Management, Chatbots and Conversational AI and Collaboration.
Addaction has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Better Impact, LiveChat, Inc. and Google.
Addaction recently adopted applications including
Google Cloud Platform (GCP) in 2022, Amazon EC2 in 2021 and Amazon CloudFront in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Addaction’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Addaction’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Addaction technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.