Advanced Info Service
414 AIS Tower 1, Phaholyothin Road, Samsen Nai, Phayathai,
Bangkok, 10400,
Thailand
Bangkok, 10400,
Thailand
662-029-5000
Communications
Advanced Info Service Technographics
Advanced Info Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Advanced Info Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10586 Advanced Info Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Advanced Info Service has purchased the following applications: NetCracker Technology Digital Business Enablement for OSS/BSS in 2017, Microsoft 365 for Collaboration in 2019, Adobe Experience Manager for Digital Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Advanced Info Service is running and its propensity to invest more and deepen its relationship with NEC Corporation , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Advanced Info Service revenues, which have grown to $5.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Advanced Info Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Advanced Info Service Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker Technology Digital Business Enablement | OSS/BSS | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Advanced Info Service implemented NetCracker Technology Digital Business Enablement, deploying Netcracker 12 as its OSS/BSS platform to advance digital customer experience and meet internal business objectives. The deployment positioned NetCracker Technology Digital Business Enablement as AIS's core revenue and digital enablement layer supporting commercial product monetization and customer-facing service orchestration.
The implementation centers on Netcracker's Revenue Management solution, configured to address sophisticated revenue lifecycle requirements. Configuration work focused on revenue management workflows, billing orchestration, rating and charging logic, and policy-driven monetization consistent with OSS/BSS functional patterns, enabling integration-ready revenue processes for marketing and product teams.
AIS extended its use of Netcracker's Professional Services to govern the engagement and ensure long-term platform adoption. Operational coverage is concentrated on AIS's commercial and IT functions in Thailand, with the platform serving Marketing and IT teams to align pricing, offers, and technical provisioning workflows and to support cross-functional operational agility.
Governance and rollout relied on vendor professional services for implementation oversight, configuration governance, and handover to AIS operations. The stated outcomes include a better digital customer experience and more efficient and agile internal operations, reflecting AIS leadership intent to be the country’s leading digital service provider as articulated by Kriengsak Wanichnatee, Chief Technology Officer at AIS.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Advanced Info Service implemented Microsoft 365 as its enterprise Collaboration platform. Public source references on ais.co.th show Microsoft 365 components present on the corporate website, indicating Microsoft 365 is being used to deliver collaboration and productivity services for the organization. Microsoft 365 provides cloud email, document management, real time collaboration and meeting capabilities consistent with the Collaboration category.
The deployment aligns with a cloud hosted Microsoft 365 tenant model and centralized administration, consistent with standard Microsoft 365 architecture for large enterprises. Governance for this Collaboration implementation is expected to emphasize tenant administration, identity and access controls, and content management workflows to manage corporate communications and document collaboration across business functions.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
In 2020 Advanced Info Service deployed Adobe Experience Manager as its Digital Asset Management solution on the corporate website. The Adobe Experience Manager implementation is concentrated on web channel asset storage and delivery, providing centralized management of images, video, and rich media used on ais.co.th, and aligning with standard Digital Asset Management capabilities such as asset ingestion, metadata tagging, version control, and content delivery to web pages.
Operational responsibility for the Adobe Experience Manager implementation sits with digital and marketing content teams, with governance oriented around metadata taxonomy, asset lifecycle controls, and content approval workflows. The deployment emphasizes web-facing asset orchestration and content publication, and the narrative centers on Advanced Info Service Adobe Experience Manager Digital Asset Management for web content and marketing use cases.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Data Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Engagement | CRM |
|
2025 | 2025 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2007 | 2008 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Advanced Info Service
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Advanced Info Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Advanced Info Service IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Advanced Info Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Advanced Info Service Technographics
Advanced Info Service is a Communications organization based in Thailand,
with around 10586 employees and annual revenues of $5.05 billion.
Advanced Info Service operates a diverse technology stack with applications such as
NetCracker Technology Digital Business Enablement, Microsoft 365 and Adobe Experience Manager,
covering areas like OSS/BSS, Collaboration and Digital Asset Management.
Advanced Info Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NEC Corporation, Microsoft and Adobe Systems.
Advanced Info Service recently adopted applications including
Wisesight Warroom in 2025, Insider Connect in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Advanced Info Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Advanced Info Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Advanced Info Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.