San Salvador, x,
El Salvador
AES El Salvador Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AES El Salvador and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 AES El Salvador employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AES El Salvador has purchased the following applications: Open Smartflex Field Service for Field Service Management in 2017, LiveChat for Chatbots and Conversational AI in 2016, GoDaddy Webmail for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AES El Salvador is running and its propensity to invest more and deepen its relationship with Open International , LiveChat, Inc. , Chatlio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AES El Salvador revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AES El Salvador intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Open International | Legacy | Open Smartflex Field Service | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, AES El Salvador began rolling out Open Smartflex Field Service from vendor Open International as its Field Service Management solution to centralize dispatch and standardize field operations across its four affiliated distributors CAESS, CLESA, EEO, and DEUSEM. The deployment focuses on managing a wide range of field work orders, including installations, maintenance, and emergency responses, from a centralized dispatch center supporting AES El Salvador’s distribution footprint.
The implementation emphasizes core Field Service Management capabilities, including centralized dispatching and scheduling, mobile workforce enablement, real time synchronization of technician activities and inventory, customer call handling from the field, and automated order allocation with route optimization as an operational objective. Open Smartflex Field Service has been configured to deliver work orders to technicians on mobile devices, permit direct client calls from the field, and keep inventory and job status synchronized with the dispatch hub.
Open International’s Smartflex mobile platform, whose implementation process AES initiated in 2016, is the focal point of on‑device functionality and backend synchronization for AES El Salvador’s field teams. The project scope covers centralized dispatch operations and field crews across the electrical distribution business functions, enabling the organization to orchestrate assignments and maintain a single source of truth for field activity and stock movements.
Governance and rollout have been structured as a phased operational change, moving from pilot mobile deployments toward broader dispatch centralization and automated allocation in real time, with executive sponsorship emphasizing customer satisfaction as the primary driver. Reported operational outcomes include the ability for technicians to receive and execute work orders, contact customers directly from mobile devices, and synchronize activities and inventory in real time, supporting AES El Salvador’s objective to provide faster, better optimized field service delivery.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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