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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

AES El Salvador Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Open International Legacy Open Smartflex Field Service Field Service Management ERP Services and Operations n/a 2017 2017
In 2017, AES El Salvador began rolling out Open Smartflex Field Service from vendor Open International as its Field Service Management solution to centralize dispatch and standardize field operations across its four affiliated distributors CAESS, CLESA, EEO, and DEUSEM. The deployment focuses on managing a wide range of field work orders, including installations, maintenance, and emergency responses, from a centralized dispatch center supporting AES El Salvador’s distribution footprint. The implementation emphasizes core Field Service Management capabilities, including centralized dispatching and scheduling, mobile workforce enablement, real time synchronization of technician activities and inventory, customer call handling from the field, and automated order allocation with route optimization as an operational objective. Open Smartflex Field Service has been configured to deliver work orders to technicians on mobile devices, permit direct client calls from the field, and keep inventory and job status synchronized with the dispatch hub. Open International’s Smartflex mobile platform, whose implementation process AES initiated in 2016, is the focal point of on‑device functionality and backend synchronization for AES El Salvador’s field teams. The project scope covers centralized dispatch operations and field crews across the electrical distribution business functions, enabling the organization to orchestrate assignments and maintain a single source of truth for field activity and stock movements. Governance and rollout have been structured as a phased operational change, moving from pilot mobile deployments toward broader dispatch centralization and automated allocation in real time, with executive sponsorship emphasizing customer satisfaction as the primary driver. Reported operational outcomes include the ability for technicians to receive and execute work orders, contact customers directly from mobile devices, and synchronize activities and inventory in real time, supporting AES El Salvador’s objective to provide faster, better optimized field service delivery.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
Chatbots and Conversational AI AI-Powered Application 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
GoDaddy Legacy GoDaddy Webmail Collaboration Collaboration n/a 2016 2016
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Analytics CRM 2017 2017
Marketing Analytics CRM 2020 2020
Tag Management CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AML, Fraud and Compliance TRM 2018 2018
Governance, Risk and Compliance TRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2024 2024
Content Delivery Network IaaS 2024 2024
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2024 2024
IT Decision Makers and Key Stakeholders at AES El Salvador
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by AES El Salvador Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD AES El Salvador Technographics

AES El Salvador is a Utilities organization based in El Salvador, with around 1000 employees and annual revenues of $200.0 million.

AES El Salvador operates a diverse technology stack with applications such as Open Smartflex Field Service, LiveChat and GoDaddy Webmail, covering areas like Field Service Management, Chatbots and Conversational AI and Collaboration.

AES El Salvador has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Open International, LiveChat, Inc. and GoDaddy.

AES El Salvador recently adopted applications including Amazon EC2 in 2024, Amazon CloudFront in 2024 and Akamai CDN in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of AES El Salvador’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates AES El Salvador’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete AES El Salvador technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.