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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Aetra Air Jakarta PT Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Infor Legacy Infor SunSystems ERP Financial ERP Financial Management Touchstone Group 2017 2017
In 2017, Aetra Air Jakarta PT implemented Infor SunSystems as its core ERP Financial system. The deployment concentrated on centralizing finance and accounting processes, with Infor SunSystems configured to support general ledger, accounts payable, accounts receivable, cash management, and statutory financial reporting workflows typical of the ERP Financial category. Touchstone Group served as the system integrator for the implementation, and Megadata Solusi has provided ongoing support and maintenance for Infor SunSystems since go live. The environment reflects a multi-vendor application landscape, with Aetra maintaining an existing relationship for HR functionality via HR PowerPlus through its holding company Lensa Esa International, and operational coverage focused on corporate finance, accounts teams, and treasury functions in Indonesia with governance coordinated between finance leadership and the Touchstone Group implementation team.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Live Helper Chat Legacy Live Helper Chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Aetra Air Jakarta PT deployed Live Helper Chat on its public website. The deployment uses Live Helper Chat, a Chatbots and Conversational AI solution, as an embedded website chat widget to handle customer-facing inquiries initiated through site pages and contact forms. Architecturally the implementation centers on an embedded client side chat widget paired with an operator console, enabling real time messaging, chat routing into support queues, canned responses, proactive chat triggers, visitor session tracking, and transcript capture. Configuration work focused on widget behavior, operator workspace settings and scripted response libraries consistent with Chatbots and Conversational AI functional patterns. Message persistence and administrative controls are managed within the Live Helper Chat application framework to support agent handoffs and session review. Operational ownership is documented with customer service and digital channels teams, and the rollout covers public facing support on Aetra Air Jakarta PT web properties in Indonesia. Governance emphasizes chat operator workflows, response scripting, and transcript review to maintain consistent customer engagement and handover procedures.
IT Decision Makers and Key Stakeholders at Aetra Air Jakarta PT
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Aetra Air Jakarta PT Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Aetra Air Jakarta PT Technographics

Aetra Air Jakarta PT is a Professional Services organization based in Indonesia, with around 1034 employees and annual revenues of $92.0 million.

Aetra Air Jakarta PT operates a diverse technology stack with applications such as Infor SunSystems and Live Helper Chat, covering areas like ERP Financial and Chatbots and Conversational AI.

Aetra Air Jakarta PT has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Infor and Live Helper Chat.

Aetra Air Jakarta PT recently adopted applications including Live Helper Chat in 2019 and Infor SunSystems in 2017, highlighting its ongoing modernization strategy.

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Our research team continuously updates Aetra Air Jakarta PT’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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