Jakarta, 14240,
Indonesia
Aetra Air Jakarta PT Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Aetra Air Jakarta PT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1034 Aetra Air Jakarta PT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aetra Air Jakarta PT has purchased the following applications: Infor SunSystems for ERP Financial in 2017, Live Helper Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aetra Air Jakarta PT is running and its propensity to invest more and deepen its relationship with Infor , Live Helper Chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aetra Air Jakarta PT revenues, which have grown to $92.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aetra Air Jakarta PT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | Touchstone Group | 2017 | 2017 |
In 2017, Aetra Air Jakarta PT implemented Infor SunSystems as its core ERP Financial system. The deployment concentrated on centralizing finance and accounting processes, with Infor SunSystems configured to support general ledger, accounts payable, accounts receivable, cash management, and statutory financial reporting workflows typical of the ERP Financial category.
Touchstone Group served as the system integrator for the implementation, and Megadata Solusi has provided ongoing support and maintenance for Infor SunSystems since go live. The environment reflects a multi-vendor application landscape, with Aetra maintaining an existing relationship for HR functionality via HR PowerPlus through its holding company Lensa Esa International, and operational coverage focused on corporate finance, accounts teams, and treasury functions in Indonesia with governance coordinated between finance leadership and the Touchstone Group implementation team.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Live Helper Chat | Legacy | Live Helper Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Aetra Air Jakarta PT deployed Live Helper Chat on its public website. The deployment uses Live Helper Chat, a Chatbots and Conversational AI solution, as an embedded website chat widget to handle customer-facing inquiries initiated through site pages and contact forms.
Architecturally the implementation centers on an embedded client side chat widget paired with an operator console, enabling real time messaging, chat routing into support queues, canned responses, proactive chat triggers, visitor session tracking, and transcript capture. Configuration work focused on widget behavior, operator workspace settings and scripted response libraries consistent with Chatbots and Conversational AI functional patterns. Message persistence and administrative controls are managed within the Live Helper Chat application framework to support agent handoffs and session review.
Operational ownership is documented with customer service and digital channels teams, and the rollout covers public facing support on Aetra Air Jakarta PT web properties in Indonesia. Governance emphasizes chat operator workflows, response scripting, and transcript review to maintain consistent customer engagement and handover procedures.
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