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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Affiliated Bank
Location
3030 Matlock Rd Suite 101,
Arlington, 76015, TX,
United States
Website
https://www.affiliatedbank.com/
Phone
1 817-987-2400
Artw industry
Banking and Financial Services
Employee
Revenue

Affiliated Bank Technographics

Affiliated Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Affiliated Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Affiliated Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Affiliated Bank has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Affiliated Bank is running and its propensity to invest more and deepen its relationship with LivePerson , Cisco Systems , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Affiliated Bank revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Affiliated Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Affiliated Bank Tech Stack and Enterprise Applications

AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LivePerson Legacy LivePerson Conversational Cloud Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Affiliated Bank deployed LivePerson Conversational Cloud on its public website. The LivePerson Conversational Cloud implementation functions as a customer-facing conversational layer within the bank's digital channels, providing Chatbots and Conversational AI capabilities to manage routine customer inquiries and session routing for online banking customers. Configuration emphasized conversational automation, session routing to human agents, and real-time conversation analytics consistent with Chatbots and Conversational AI platforms. Operational coverage concentrated on customer service and online banking touchpoints, with governance structured around messaging workflows and agent escalation procedures to standardize handling of inbound digital conversations and to align front-line support with the website conversational interface.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2018 2018
In 2018, Affiliated Bank implemented Cisco Webex Meetings for Audio Video and Web Conferencing. The deployment is embedded on the bank website to support customer-facing virtual meetings while also enabling internal collaboration and scheduled advisor sessions. Cisco Webex Meetings is used to deliver browser-based joining, on-demand meeting links, and standard conferencing features available to both customers and staff. Configuration emphasized core Webex capabilities including meeting scheduling, host controls, screen sharing, recording, participant management, and meeting templates. Administrative controls were applied to govern user roles, meeting policies, and recording retention to align with banking compliance expectations. The bank leveraged the vendor hosted Webex Meetings service as an embeddable web meeting layer rather than a bespoke on-premises conferencing stack. Operational coverage centered on customer engagement channels and internal client support and advisory teams, with the web-embedded meeting flow supporting customer-initiated sessions. Governance prioritized centralized administration of user provisioning and policy enforcement, and rollout focused on embedding meeting entry points on public web pages and provisioning staff hosts. Cisco Webex Meetings is listed on the corporate site as the active Audio Video and Web Conferencing solution.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2019 2019
In 2019, Affiliated Bank deployed Hotjar on its public website to instrument visitor behavior and support Customer Experience initiatives. The implementation embedded the Hotjar tracking script across web pages to enable session recordings, heatmaps, and on-site feedback widgets, capturing qualitative and behavioral analytics at page level. Affiliated Bank applied Hotjar to observe online banking touchpoints and interaction patterns across its digital channels. Functional coverage focused on product, UX, marketing, and customer service teams, with data used for conversion funnel analysis and user journey reviews. Governance emphasized sampling policies, role based access to session recordings, and page tagging to segment interactions by service flow, and no named back-end integrations are specified. The deployment positioned Hotjar as the customer experience instrumentation layer for Affiliated Bank, linking web behavioral insights to operational decision making for online channel optimization.
Sales Automation, CRM, Sales Engagement CRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Next Generation Firewall CyberSecurity 2017 2018
Secure Email Gateways (SEGs) CyberSecurity 2019 2019

IT Decision Makers and Key Stakeholders at Affiliated Bank

First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts

Apps Being Evaluated by Affiliated Bank Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Affiliated Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Affiliated Bank digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Affiliated Bank Technographics
Affiliated Bank is a Banking and Financial Services organization based in United States, with around 300 employees and annual revenues of $50.0 million.
Affiliated Bank operates a diverse technology stack with applications such as LivePerson Conversational Cloud, Cisco Webex Meetings and Hotjar, covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Customer Experience.
Affiliated Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LivePerson, Cisco Systems and Contentsquare.
Affiliated Bank recently adopted applications including Salesforce Sales Cloud in 2021, Fastly in 2021 and LivePerson Conversational Cloud in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Affiliated Bank’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Affiliated Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Affiliated Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.