Africa World Airlines
Ssnit Emporium Airport City Liberation Road Cantonment,
Accra, n/a,
Ghana
Accra, n/a,
Ghana
233 302643000
Transportation
Africa World Airlines Technographics
Africa World Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Africa World Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Africa World Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Africa World Airlines has purchased the following applications: CallCenterStudio Engagement for Employee Engagement in 2021, Tidio Live Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Africa World Airlines is running and its propensity to invest more and deepen its relationship with Call Center Studio , Tidio , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Africa World Airlines revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Africa World Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Africa World Airlines Tech Stack and Enterprise Applications
Africa World Airlines HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Call Center Studio | Legacy | CallCenterStudio Engagement | Employee Engagement | HCM | n/a | 2021 | 2021 |
In 2021, Africa World Airlines implemented CallCenterStudio Engagement, a cloud contact center solution categorized as Employee Engagement, to modernize support across its transportation customer-support operations in West Africa. The deployment centralized omnichannel handling and routing for both inbound and outbound communications across multiple time zones, consolidating voice, web chat, and case management onto a single cloud platform. The implementation targeted regional customer service teams and operational support functions, aligning agent workflows with digital engagement requirements.
CallCenterStudio Engagement was configured with omnichannel communications, multilingual IVR, web chat, and case tagging to unify inbound and outbound channels and enable standardized case lifecycle tracking. The cloud-based architecture provided centralized administration and routing controls, with data capture and tagging designed to produce scalable, data-driven agent workflows for improved digital engagement. Governance and workflow changes emphasized standardized case tagging and orchestration to deliver consistent customer-support processes across sites and time zones.
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Workforce Management | HCM |
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2023 | 2023 |
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Africa World Airlines AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Africa World Airlines deployed Tidio Live Chat on its public website. The implementation embedded Tidio Live Chat as a web based conversational layer to support customer inquiries and booking touchpoints for the 200 employee Ghanaian carrier.
The deployment uses the vendor cloud hosted chat widget integrated directly into the airline website to provide real time messaging, automated chatbot workflows, canned responses, visitor session tracking and an agent inbox for web channel management. Tidio Live Chat was configured to deliver both live agent handoffs and automated conversational flows consistent with Chatbots and Conversational AI functional patterns, providing standardized conversation templates and lead capture prompts for web visitors.
Operational coverage focused on customer service and reservations teams, centralizing web originated passenger queries into a single conversational inbox and aligning agent workflows to web chat activity. Governance included configuration of response templates and routing rules, and a phased rollout of conversational templates to support peak booking windows and common passenger service scenarios.
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Africa World Airlines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Africa World Airlines deployed Google Workspace (Formerly Google G-Suite) to provide a standardized Collaboration platform across the organization. The implementation targeted corporate communications and document workflows for a roughly 200 person airline, establishing Google Workspace (Formerly Google G-Suite) as the core Collaboration layer for operations, commercial, finance and human resources functions.
The deployment emphasized standard Google Workspace capabilities, including Gmail hosted on the airline domain, Calendar, Drive for centralized file storage, and Docs, Sheets and Slides for collaborative authoring. Administrative configuration used the Google Workspace admin console for account and group management, domain routing for enterprise email, and role based administration to align with corporate IT responsibilities.
Public indicators on the company website show Google Workspace in operational use, and the rollout scope covered desktop and mobile access for corporate staff. Governance relied on in platform controls for user provisioning and group policies to manage corporate communication and shared document lifecycles, while day to day use focused on collaboration workflows and scheduling across the airline business functions.
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Africa World Airlines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2023 | 2023 |
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Call Center | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2019 | 2019 |
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Africa World Airlines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Africa World Airlines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Africa World Airlines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Africa World Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Africa World Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Africa World Airlines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Africa World Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Africa World Airlines Technographics
Africa World Airlines is a Transportation organization based in Ghana,
with around 200 employees and annual revenues of $33.0 million.
Africa World Airlines operates a diverse technology stack with applications such as
CallCenterStudio Engagement, Tidio Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Employee Engagement, Chatbots and Conversational AI and Collaboration.
Africa World Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Call Center Studio, Tidio and Google.
Africa World Airlines recently adopted applications including
CallCenterStudio Customer Experience in 2024, CallCenterStudio Workforce in 2023 and CallCenterStudio in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Africa World Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Africa World Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Africa World Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.