Tremblay-en-France, 93290,
France
Aigle Azur Technographics
Aigle Azur Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aigle Azur and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Aigle Azur employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aigle Azur has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, Vocalcom Hermes360 for Call Center in 2018, Akamai CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aigle Azur is running and its propensity to invest more and deepen its relationship with Google , Vocalcom , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aigle Azur revenues, which have grown to $373.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aigle Azur intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aigle Azur Tech Stack and Enterprise Applications
Aigle Azur Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Aigle Azur deployed Google Workspace (Formerly Google G-Suite) to provide enterprise Collaboration services. The deployment is visible on the corporate website where Google Workspace functionality is surfaced for corporate communications and employee contact workflows, and Google Workspace delivers standard Collaboration capabilities including Gmail for corporate email, Google Drive for shared document storage, Google Docs for collaborative editing, Google Calendar for scheduling and Google Meet for virtual meetings which align with typical Collaboration operational workflows.
The rollout was provisioned to the aigle-azur.com domain and covered France-based corporate and operational staff across functions such as operations, customer service and corporate administration. Governance includes centralized account provisioning, domain management and shared drive administration to control access across departments, while web-facing integration exposes contact and scheduling links on the public site. Aigle Azur Google Workspace Collaboration supports business functions for internal communications, document collaboration and scheduling across the organization.
|
Aigle Azur CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vocalcom | Legacy | Vocalcom Hermes360 | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Aigle Azur deployed Vocalcom Hermes360 in a Call Center implementation to centralize customer contact handling for reservations and customer service. The deployment used Vocalcom Hermes360 with Hermes.Net modules, explicitly implementing inbound voice, e-mail, and multichannel routing capabilities.
Configuration focused on omnichannel contact flows, queue management, and unified agent interaction records to support real-time routing and consistent case handoffs across channels. Functional modules implemented included Hermes.Net inbound routing, e-mail processing, and multichannel orchestration, complemented by standard Call Center capabilities such as automatic call distribution style queuing and agent desktop interaction management.
Operational scope covered the airline contact center and customer service teams, provisioned to support French operations and the carrier's commercial service functions. Governance emphasized workflow standardization for multichannel handling and a phased rollout across contact center teams to align processes with the new Vocalcom Hermes360 environment.
|
Aigle Azur IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
Aigle Azur implemented Akamai CDN in 2021 for delivery of its public website content, explicitly adopting Akamai CDN as its Content Delivery Network. The deployment is focused on web traffic routing and static and dynamic content delivery for the airline public site.
The implementation configures standard Content Delivery Network capabilities such as edge caching, cache control and purge workflows, TLS certificate termination at the edge, HTTP2 support, and rules-based request handling. Functional configurations include origin shielding and cache layering, request routing policies, and edge rule engine logic to manage content routing and cache behavior across Akamai edge locations.
Operationally the Akamai CDN is integrated with Aigle Azur web origin servers and the company web platform to serve customer-facing pages and media. Governance is handled through centralized digital operations and web operations workflows that manage cache invalidation, certificate lifecycle, and edge configuration changes, with logging and analytics feeds directed to the site operations team for monitoring and operational change control.
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Aigle Azur
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Aigle Azur Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||